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Senior Enablement Manager - Customer Support in CA



$150K - $200K*


HR Management, Organization Development & Training


8 - 10 years

Job Description

This Customer Support Enablement role will be responsible for managing employee learning and development programs in multiple domains from initiation to achieving business results. This includes designing and developing quality learning paths and certifications, and modular content that effectively enables our Support Engineers to provide best-in-class customer support. This role spans managing cross functional programs, curriculum design, learning management technology, and live training delivery. This role is pivotal to the Customer Support enablement strategy at Snowflake; as our global team continues to grow, it's critical that we elevate both individual and organizational performance.

  • Manages the development and delivery of product troubleshooting, diagnostic methodologies, technology, customer service, and other Support domain programs at Snowflake; including short term and long term roadmaps, developing learning assets such as hands-on labs, tutorials, assessments
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Valid through: 2020-5-19

About Snowflake Computing

Snowflake Computing is a cloud-based data-warehousing startup publicly launched by Bob Muglia in 2014, after spending two years in stealth mode. Snowflake Computing was founded in 2012 in San Mateo, California by three data warehousing experts: Benoit Dageville, Thierry Cruanes and Marcin Zukowski. It came out of stealth mode in October 2014 shortly after appointing former Microsoft executive Bob Muglia as CEO that June. According to IT Business Edge, much of the interest in the company is based on Muglias involvement. As of October 2015, Snowflake Computing has raised $71 million in funding, including $26 million it had raised before coming out of stealth and $45 million funding round announced in June 2015. Snowflake Computing sells a cloud-based data storage and analytics service called Snowflake Elastic Data Warehousing. It allows corporate users to store and analyze data using cloud-based hardware and software. The data is stored on Amazon S3 servers. According to the CEO, the software does not rely on Hadoop. The developer was identified as a "Cool Vendor" in Gartners Magic Quadrant and won first place at the 2015 Stata + Hadoop World startup competition. It became generally available in June 2015 and had 80 organizations using it at that time.
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