Senior eCommerce Manager

Salary depends on experience
Posted on 10/11/17
Seattle, WA
5 - 7 years experience
Advertising & Marketing Services
Salary depends on experience
Posted on 10/11/17

About CommerceHub

CommerceHub has been a leader in the ecommerce space for years, helping retailers and brands to Keep Growing. Our team is comprised of talented individuals from a wide range of industry leading companies such as Amazon, eBay, Microsoft, IBM, Yahoo, GE, and more. We're a group of highly driven experts making a difference, whether they are seasoned veterans, or talented millennials establishing themselves. We are always looking for great personalities to grow with us and contribute to our success.

The Role

Role Summary

This position will work with the e-Commerce Growth Services team, Finance, Sales and Product Managers, responsible for overall relationship management for CommerceHub’s portfolio of new to platform clients that are strategic to the enterprise. Responsibility

Specific Duties

Responsible for the following:

  • Develop and manage executive relationships with all critical touch points within enterprise clients including: ecommerce, marketing, merchandising, technology and operations in the first 90 days of a new client launch
  • Deliver and develop key presentations to small and large groups including Manager, Director, Vice President, and C-level stakeholders.
  • Work with Corporate and Product Marketing to create, edit and vet material as needed for product and service promotion
  • Collaborate as the subject matter expert with Corporate Trainer to create content for videos, in-person workshops, learning center
    • Provide drafts of PPT content to corporate trainer to edit, improve look and feel, maintain consistency and use best practice learning techniques
    • Provide scripts, audio, and video demos to corporate trainer.  Corporate trainer will then record or re-record so that the voice and style is consistent
  • Provide best in class coaching, consulting, and workshop training to pre-launch clients
    • Articulate complex business processes to business executives and technical roles in the workshop setting
    • Deliver in-depth and hands-on exercises which focus on understanding the client’s business processes
    • Adjusts/tailor content to attendees (in advance and in the field)
  • Partner with Launch team program manager and instructional designer to continue developing workshop content per in the field experiences
  • Create advanced learning content to provide a deeper understanding of CommerceHub tools and digital marketing techniques (upsell consulting for those that don’t consume video content and need in person help)

 

Specific to the EGS Team

  • Develop and manage a client transition plan from new client to established client to assigned EGS resources
  • Recruit, certify and develop the internal workshop certification process in EGS

 

Requirements

Successful candidates for the position must meet the following requirements:

  • B.A./B.S degree preferred
  • 5+ years of experience managing performance based marketing programs for a retailer or direct-to-consumer
  • Possess an expert level understanding of ecommerce best practice marketing strategies on Marketplaces (Amazon, Jet, Walmart, eBay)
  • Possess familiarity with paid search channels (Google, Bing, Facebook, Pinterest)
  • Possess familiarity with retailer, wholesale, distribution and supply chain management processes
  • Experience leading discussions with C-level executives and day to day contacts
  • Strong presentation skills
  • Strong time management acumen
  • Results-oriented, collaborative work style
  • High client and co-worker empathy
  • Excellent oral and written communication skills, solid problem-solving skills, and demonstrated teamwork skills

Additionally, knowledge of and/or experience with the following is a plus:

  • Familiarity with e-commerce analytics software to evaluate retail marketing, sales transactions, and customer data
  • Familiarity with software as a service (SaaS) business models, Web Services, and basic XML understanding a plus
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