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Senior Network Operations Center Manager in East Lansing, MI

Zeta Global

East Lansing, MI 48823
6w ago


$150K - $200K*


System & Network Administration, Technology Management


5 - 7 years

Job Description


The Service Manager is responsible for managing operations alerts and events, escalation and resolution. Provide an ITIL based organization that looks to improve operational efficiency. The team you will manage is 11 individuals located in E. Lansing and Philippines. These teams make up the 24x7 organization you will manage. Manage service requests system maintenance (equipment replacement, code upgrades...etc).

Manager Responsibilities:

  • Provide Application KPI's
  • Analyzes monitoring tools/services for performance and abnormal trends to ensure 24x7 operation
  • Responds to alerts/alarms according to SOP (Standard Operating Procedures) by following predefined KB/Runbook procedures
  • Assists with driving incidents/outages to resolution by following our documented Incident Management process
  • Processes the onboarding and offboarding of engineering production access
  • Creates and updates KB/Runbook doc
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Valid through: 2020-3-4

About Zeta Global

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