Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRNMSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices–with three Network Operating Centers nationwide.
We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.
In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.
In this role we are looking for an expert in the world of Routing, Switching, and NGFWs.
The Lead Support Engineer (LSE) is the conduit between the clients' team and our support team, and functions as the technical lead and escalation point as it relates our support program. The LSE works closely with our customers on monthly calls to consult, deal with specific areas of concern, and make recommendations towards improvement.
B.A./B.S. in related area
7-10 years of experience
Must have direct experience with Cisco switches and routers
Knowledge of cabling and wiring systems, design, and installation.
Knowledge of various network protocols including: TCP, UDP, ESP, IP.
Knowledge of various network routing protocols: EIGRP, RIP, OSPF, BGP.
Familiar with network topologies such as MPLS, Metro Ethernet, DSL, etc.
Knowledge of WAN capacity management including SolarWinds and other management tools.
Firewall technologies; Next Generation Firewall (NGFW), Unified Threat Management (UTM): Cisco, Fortinet, Sonicwall, Palo Alto, Juniper, Checkpoint
IPS/IDS technologies; Signature and pattern based intrusion detection and prevention systems: Cisco, Sourcefire, Fortinet, Tipping Point, Snort
Web Security Technologies; Proxy based and other inline web content filtering appliances: Bluecoat, Ironport, Fortinet, Websense, Barracuda
NAC appliances and systems which leverage Dot1x for authentication and authorization to the network: Forescout, Cisco ISE, Aruba ClearPass, Juniper
VPN Technologies; IPSEC client & tunnel, SSL Client and Clientless, Citrix/Terminal Services connectivity
Proven ability to troubleshoot problems.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Language and Writing Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
The confidence to seek out help from co-workers or leadership
Ability to work in a team environment
Positive work ethic and the desire to work as a team to develop and deliver the best engineering practices in the industry
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Excellent customer service skills
Outstanding work ethic