Senior Network Engineer

A10 Networks   •  

San Jose, CA

Industry: Technology

  •  

Less than 5 years

Posted 122 days ago

Responsibilities:

  • Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.
  • Provide configuration recommendation and assistance in customer service deployment.
  • Recreate reported issues in lab with customer’s configuration and topology.
  • Work with sustaining engineering teams to investigate and resolve software and hardware defects.
  • Perform patch qualification related tasks.
  • Analyze data traces using protocol analyzers to identify anomalies and find solutions.
  • Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.

Qualifications:

  • 1 to 3 years of working experience in the data networking industry.
  • Excellent verbal and written communication and organization skills.
  • BS/MS in a computer related field or equivalent work experience.
  • Good knowledge and experiencetroubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT) and Layer-4 protocols (TCP, UDP, DNS, NAT).
  • Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP.
  • Demonstrate ability to acquire strong analytical, troubleshooting and problem solving skills.
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends).