Senior Director, Operations - Strategic Initiatives and Transformation

Equifax   •  

Alpharetta, GA

11 - 15 years

Posted 279 days ago

This job is no longer available.


  • Develop a roadmap of cross-functional initiatives with the required strategic specificity to operationalize the Global Consumer Care vision and strategy.
  • Define the expense and capital requirements for the Global Consumer Care team's strategic initiatives; develops and gains approval for all business cases as business case owner.
  • Orchestrate the implementation of the initiatives outlined in the roadmap in collaboration with the required functional areas.
  • Oversee the Global Consumer Care "architecture" to ensure that it adjusts to evolving market and ecosystem conditions and it continues to provide be a source of competitive differentiation.
  • Develop presentations from conceptual information to completion as well as competitive analysis
  • Collaborate with the executive team to facilitate operational objectives, which include but are not limited to reduce costs, establish savings and special projects
  • Develop a comprehensive set of metrics to ensure overall implementation and delivery. Analyze performance data to measure productivity and goal achievement.
  • Oversee change management efforts required to change the behaviors and skill sets of consumer care team and to ensure success of all transformational efforts
  • Identify, recruit, develop and retain a high performance team of managers and consumer care experts.



  • 10+ years of PMO and/or strategic initiatives in progressive roles
  • 5+ years leading product or program teams.  Demonstrated ability to lead teams toward corporate objectives.
  • Strong presentations development and delivery skills
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
  • Strong ability to influence, persuade and gain buy-in to make decisions on more complex enterprise wide challenges in a matrix organization.
  • Experience with change management aptitude and ability. Takes a proactive role to bring about change, applying new ways to develop the business through improved management of people and processes.
  • Experience in consumer credit, consumer lending and/or customer service
  • Strategic consulting experiencepreferred

EDUCATION:  Bachelor's degree in marketing or similar field required.   MBA preferred or equivalent business experience.  PMP Certification highly desired.

Job Number:J00055629