Defining a long-term, compelling vision for how Zocdoc establishes a best-in-class onboarding approach for our providers, with an emphasis on quality and repeatability.
Directly manage client-facing onboarding and implementation teams, while having dotted-line accountability for systems, product, engineering resources to execute on the strategic vision.
Create a single thread of accountability across all phases of a provider’s onboarding journey, and align teams and stakeholders to this vision.
Define priorities for business development partnerships with EHR vendors, enabling greater access to disparate scheduling data and enhancing the value of Zocdoc for our customers.
Create tracking and reporting mechanisms to understand success of the onboarding process both internally and externally.
Create a solid business case for additional investment in onboarding.
Recruiting and managing a high-performance team
Comfort with managing in a matrix and leading a cross-functional team to accomplish shared goals
Demonstrated experience successfully owning objective improvements in revenue, user growth, engagement, or other critical success metrics
An ownership mentality with the ability to develop and execute product initiatives in line with the business strategy
Willingness to roll up sleeves and be scrappy
Experience managing and coaching more junior team members
Evidence of strong collaboration and teamwork
Strategic vision, with a clear understanding of what “good” looks like.
Exceptional communication skills, both written and oral
Ability to independently manage against short-term and long-term goals
Bachelor’s Degree, MBA/MHA preferred
10+ years of commercial team management, ideally with a focus on customer implementation. Experience leading teams in consulting, strategy, product or business development environments. Experience with payer/provider/healthcare sector preferred.
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care. The platform also functions as a physician and dentist rating and comparison database. The service is free for patients, and doctors pay to advertise their appointment slots. Established in 2007, the private company had a $1.8 billion valuation by August 2015, the third-highest for a startup in New York at the time.