Senior Director of Service Coordination / STAR Kids
Senior Director of Service Coordination for STAR Kids Program
Driscoll Health Plan is actively seeking an experienced, strategic individual to be a change agent for improving its STAR Kids program and operations where appropriate. In particular:
- Review the organizational and training structure for STAR Kids service coordination to determine sufficiency and appropriateness.
- Increase integration of STAR Kids with STAR/CHIP where appropriate to reduce dissimilarities between the way Driscoll manages these programs.
- Develop improved tools and processes to gather information on the Social Determinants of Health in the STAR Kids population.
- Review of work flow processes with an eye for improvement, streamlining, and simplification.
- Prepare STAR Kids for assuming the LTSS management for the IDD waiver populations in the future (2021?).
- Play a major role in the move from DHP’s current computer system that supports the STAR Kids assessment processes (Harmony by Mediware) to the Epic/Tapestry system in 2020. Implementation is expected to start by mid-2019.
- Review, maintain, support, educate, and facilitate strategic initiatives for STAR Kids Health Home (medical home) program and providers.
- Collaborate with STAR Kids Medical Directors in developing, revising and implementing clinical protocols and identify opportunities to reduce the medical spend.
- Prepare the STAR Kids Department for URAC accreditation (the plan is already URAC accredited for STAR and CHIP) in 2020-21.
The candidate must be willing to relocate to Corpus Christi and understand the need for some travel to remote office locations. The STAR Kids Department has offices in Corpus Christi, Victoria, Laredo, Brownsville, and McAllen.
The ideal candidate for this position would have:
- Master's degree in nursing, social work, public health, business, education, psychology, sociology, or similar equivalent; or four to sixyears related experience and/or training; or equivalent combination of education and experience.
- At least 3 years of previous management-level experience in managing health plan employees, including professional staff, clerical staff, nurses and social workers.
- At least 3 years of previous management-level experience in managing health plan activities for disabled members, preferably children, with multidisciplinary needs, such as behavioral health, intellectual and developmental disabilities, and complex medical conditions is preferred.
- Previous experience with the State of Texas STAR+PLUS, STAR Kids, STAR Health, or similar programs dealing with SSI and disabled children preferred.