Senior Director of IT

HCA   •  

Coppell, TX

Industry: Healthcare


8 - 10 years

Posted 36 days ago

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

  • Ranked 63 in Fortune 500
  • Computerworld Top 50 Best Places to Work in IT since 2009
  • Named one of the “World’s Most Ethical Companies” since 2010
  • 106 HCA hospitals are on The Joint Commission’s list of top performers on key quality measures

Summary of Duties
Oversees and manages effective operation of the Information Technology in the zone and ensures strategic and operational alignment with all zone and facility business objectives and facility, division and HCA enterprise IT&S goals and objectives. May manage other facility-based IT employees as the geographic needs of the division dictate.

Duties Include But Are Not Limited To

  • IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management
  • Develops Facility IT&S capital & operating budgets aligned with budget directives
  • Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)
  • Coordinates the assignment of resources to IT&S projects, operations, & incidents
  • Aligns & monitors the assignment of resources and related financial allocations to Facility programs
  • Develops plans for the Facility technical environment with Division technical leaders
  • Identifies and coordinates resolution of IT issues at the Facility
  • Coordinates on-site management of Facility hardware & software
  • Promotes & coordinates the management of compliance issues & projects
  • Manages information security aspects for the Facility
  • Provides oversight & coordination of IT&S capital & operating budget development across Facilities in the Zone
  • Coordinates all Zone resources for projects, coverage of Facilities for normal and emergency operations, and achievement of service levels
  • Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning
  • Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy
  • Assists in development of Division and Corporate 3-yr IT strategic plans
  • Coordinates activities related to involvement by Zone Facilities in Division and Corporate 3-yr IT strategic plan development
  • Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers,
  • Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups
  • Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
  • Represents IT&S on appropriate business committees
  • Owns the facilitation of multi-way communication with key constituents on IT&S matters
  • Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO
  • Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
  • Promotes sharing of information through documentation and distribution of best demonstrated practices
  • Cascades information to Zone & Market business & IT leadership
  • Communicates successes, challenges, opportunities, trends, and lessons regarding the Zone to Division CIO and Facility leaders in the Zone
  • Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects
  • Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader
  • Manages, monitors & executes the Facility's portfolio of projects
  • Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
  • Oversees and monitors the Zone's portfolio of IT projects
  • Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
  • Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders
  • Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action
  • Participates in Enterprise, Division, &Facility process improvement initiatives
  • Identifies process improvement opportunities & challenges that are common among all Facilities in the Zone and communicates them to appropriate Division IT leaders for planning & action
  • Governance: Support of Decision-Making Processes
  • Educates key constituencies regarding IT governance processes & practices
  • Communicates & supports IT governance processes & practices
  • Participate as required in IT governance processes
  • Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management
  • Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
  • Helps ensure accountability of IT&S Staff working in the Facility
  • Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices
  • Coaches Directors and Associate Directors at Facilities on mentoring practices
  • Participates in Division IT&S succession planning activities with CIO and develops Zone IT&S succession plan
  • Participates in recruiting process in alignment with Division organization structure & practices
  • Adheres to the Code of Conduct and Mission and Value Statements
  • Assists with other duties as assigned


Knowledge, Skills, and Abilities

  • Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles
  • A clear understanding of computer systems and corresponding support requirements
  • Possesses strong written, verbal, and presentation skills
  • Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
  • Strong understanding of HCA systems and procedures
  • Strong analytical skills in budgeting, planning and policy maintenance and development
  • Advanced reasoning, math, and language skills
  • Ability to communicate effectively at an executive level
  • Must be able to drive to assigned sites to complete work


  • College graduate required


  • 7 or more years in an IT environment, with direct supervision required


  • Valid state driver’s license and proof of auto insurance, if applicable