Senior Director of Deployment Services

8 - 10 years experience  •  Business Services

Salary depends on experience
Posted on 10/15/17
8 - 10 years experience
Business Services
Salary depends on experience
Posted on 10/15/17

Description

At Glory Global Solutions, innovation is at the heart of what we do. We bring real innovation to our customers, through technology, process and our people. Through our innovation, we fundamentally change the way cash moves across operations, how staff work, and how customers are engaged and the ways in which businesses connect their cash management systems.

World experts in the management of cash, we work in partnership with our customers to identify their exact needs, establishing a framework of technology and process change that has a profound effect on business results. This framework delivers a proven return on investment and sees new levels of customer engagement, fully supported by vital business intelligence to enhance profitability.

 

SUMMARY OF JOB SCOPE & RESPONSIBILITIES

The Senior Director, Deployment Services will lead a team responsible for ensuring the end-to-end delivery of our solutions (product and related services) via full-scale project management, equipment installation services, and coordination of on-site customer training. Working cross-functionally, this position will provide strategic oversight to all aspects of project execution and delivery related to the implementation of customer solutions.

 

ESSENTIAL JOB FUNCTIONS

  • Ownership and accountability for a positive, consistent customer experience relating to project management, and equipment installation of cash automation solutions
  • Leads project management team to develop clear and actionable deliverables that ensure the seamless transition and key implementation of all sales activities
  • Ensures clear and actionable tracking deadlines, deliverables, resources and timelines are established with structured installation schedules resulting in excellent customer satisfaction through demonstration of the full GGS value proposition
  • Coordinates customer training to ensure effective solution delivery to new and existing Financial Institution, Retail & Gaming segments as appropriate
  • Provides counsel and guidance to delivery teams to help solve and advise on strategic approaches to customer challenges; Assists in removinginternal and external obstacles

  • Identifies professional services sales opportunities to maximize business potential and generate ongoing/recurring revenue streams

  • Proactively manages shifting resource demands and develops creative contingency plans related to changing customer requirements and project scope

  • Establishes and maintains a consistent/standard program management and delivery methodology, tools and templates

  • Tracks and analyzes key performance indicators with a continuous improvement mindset, developing the most cost effective and consistent processes and reporting to deliver flawless execution of services

  • Establishes strong cross-functional business partnerships to work effectively with sales, service, connectivity, finance and other key stakeholders to ensure service readiness and delivery

 

JOB QUALIFICATIONS

         Education & Work Experience:

 

  • Bachelor’s degree in business or related area required; professional business experience; MBA or related Master’s degree a plus

  • 7-10 years of progressive experience with proven performance record of success in PMO or related environment

  • Minimum of 5 years leading implementation teams with ability to attract, develop, lead and retain a high performing team

  • Demonstrated ability to establish and refine effective PMO-related strategies, standardized project methodologies and best practices

    Knowledge, Skills & Abilities:

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong results orientation and ability to drive and maximize new business opportunities

  • Ability to inspire and hold accountable team members to perform to highest standards

  • Demonstrated expertise in managing complex initiatives to ensure efficient and value added outcomes

  • Strategic thinker, resourceful, and excellent problem solving and analytic ability

  • Strong relationship and team building skills both internally and externally; ability to quickly establish credibility and relationships

  • Exceptional verbal and written communication skills, including strong presentation and facilitation skills

  • Ability to travel to customer sites and company meetings up to 30% of the time

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Most of the time is spent sitting at a desk in a comfortable position with frequent opportunity to move around.  On rare occasions, there may be a need to move or lift light items.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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