Senior Director, Marketing- Upmarket Card Marketing

Capital One Financial Corporation   •  

Mc Lean, VA

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 35 days ago

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director, Marketing- Upmarket Card MarketingCapital One is seeking a Senior Director to drive new customer marketing strategy and acquisition marketing for its consumer credit card business. This critical, high-profile leadership role will lead the development and delivery of marketing to prospects for the Upmarket segment. This role will forge close relationships across US Card to develop a shared agenda and drive the full spectrum of marketing activities including pre-customer, acquisition marketing, brand, creative strategy, media strategy and consumer insights.

This role will capitalize on innovative approaches to develop high-impact marketing strategies and drive our powerful brand from good to great. The right candidate must have deep marketing experience and thrive in high-performing, analytical environments that encourage creativity and risk-taking. They will work seamlessly with internal, cross-functional teams and external agency partners to deliver the brand and building marketing programs.

The Senior Director will report to the Managing Vice President of Upmarket Marketing. Other key relationships will include Capital One enterprise brand marketing, corporate strategy, product development, digital design, performance marketing, risk, and legal teams. We are looking for an individual with superior leadership skills along with a deep understanding and vision for marrying the Art and Science of marketing.


  • Drive overall brand-building for the Upmarket business, defining a unique value proposition that differentiates Capital One's products and services in a competitive market.
  • Influence senior leaders on product development, positioning and channel strategy
  • Lead the development of actionable segmentations for Upmarket segments basedon customer insights, data and analytics.
  • Contribute to building a world-class 'design thinking' capability at Capital One; leverage empathy-driven customer insights and create an ethos of human-centered design for UM marketing.
  • Drive recommendations to deliver on Capital One's business goals that are grounded in consumer insight and analysis

  • Collaborate across Capital One to uncover, initiate and improve full customer lifecycle marketing
  • Develop fully integrated "digital-first" marketing plans that leverage all relevant marketing opportunities, including content, social, digital, PR and all other channels.Lead multi-channel strategies to widen the funnel and generate new prospect leads. Ability to lead a team to architect, implement, measure and optimize strategies that cross all channels.

  • Lead development of the creative strategy, including advertising and sponsorships, ensuring alignment with Capital One brand standards.

  • Drive segment based strategy for acquisition marketing across existing and emerging channels.

  • Lead and develop a team of marketing strategists, while also leveraging an extended team of cross-functional experts (analysts, brand advertising, creative, operations, legal, and tech).

What you need to succeed:

To be a successful candidate for this opportunity, you will be able to demonstrate expertise in developing insightful and innovative strategic digital marketing plans. You have the skills to drive continued development of one of Capital One's fastest growing flagship brands. You are a fearless leader and highly-disciplined self-starter with a strong POV who can positively, effectively lead themselves and others, with a high level of autonomy. Finally, you are a confident collaborator and influencer - able to productively partner with a wide variety of teams across the organization to advance this segment's goals.

Basic Qualifications:

  • Bachelor's degree or military experience

  • At least 8 years of experience in awareness and direct response consumer marketing

  • At least 4 years experience in digital marketing, including Display, Email, SEM, SEO, Social

  • At least 4 years experience managing teams

Preferred Qualifications:

  • Bachelor's degree in Marketing, Communications or Business

  • At least 7 years of experience in direct marketing and Brand management in a B2C environment

  • At least 5 years of experience in digital and product marketing

  • At least 3 years of work experience in financial services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.