Senior Director, Customer Advocacy
VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are crafting extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at http://careers.vmware.com.
Role and Responsibilities:
Are you passionate about customers? We are too! At VMware, we listen to our customers differently – we take action. Customer Advocacy’s mission is to ignite systemic business improvements across VMware that improve the customer, partner, and employee experience. We are looking for a like-minded individual to join the Customer Advocacy organization in a key leadership role.
The Senior Director, Customer Advocacy Influence is responsible for leading a team that partners with business leaders across VMware to identify and drive specific actions to improve the customer experience. The Influence team consists of strategic business partners who are aligned to VMware’s Product, Sales, Partner, and Services organizations. The Influence team helps leaders interpret insights, define action plans, measure progress, and ensure accountability – all in the spirit of making business decisions that are in our customers’ best interests.