Senior Director, Customer Advocacy

VMware   •  

Palo Alto, CA

Industry: Technology


5 - 7 years

Posted 95 days ago

This job is no longer available.

Job IDR189219


Senior Director, Customer Advocacy

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are crafting extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at

Role and Responsibilities:

Are you passionate about customers? We are too! At VMware, we listen to our customers differently – we take action. Customer Advocacy’s mission is to ignite systemic business improvements across VMware that improve the customer, partner, and employee experience. We are looking for a like-minded individual to join the Customer Advocacy organization in a key leadership role.

The Senior Director, Customer Advocacy Influence is responsible for leading a team that partners with business leaders across VMware to identify and drive specific actions to improve the customer experience. The Influence team consists of strategic business partners who are aligned to VMware’s Product, Sales, Partner, and Services organizations. The Influence team helps leaders interpret insights, define action plans, measure progress, and ensure accountability – all in the spirit of making business decisions that are in our customers’ best interests.

Key Competencies:

  • Executive engagement and influence: Can quickly establish close working relationships with individuals across all levels and effectively influence without authority. Strong personal credibility and counseling skills. Can comfortably lead senior level leaders through difficult tradeoff discussions and creatively drive consensus
  • Critical thinking and communication: Able to break down complex problems in a simplified way, develop innovative solutions and find creative ways to solve customers’ current and future challenges, articulate recommendations clearly and prescriptively, and effectively handle objections. Can switch seamlessly between big picture thinking and detailed execution
  • Bias for action and results orientation: Focused execution and prioritization, able to lead through obstacles and consistently achieve desired outcomes. Penchant for data driven goal-setting and measurement. Natural sense of accountability and comfort holding others accountable to achieve goals

Required Skills:

  • Voice of Customer or Customer Experience industry background required
  • 5+ years of direct people management experiencerequired
  • 10+ years of top tier management consulting and/or business transformation experience strongly desired
  • Technology industry experience and understanding of enterprise software market dynamics preferred
  • Bachelors degreerequired, MBA strongly desired