Senior Director, Client Security Management

ADP (Automatic Data Processing)   •  

Roseland, NJ

Industry: Accounting, Finance & Insurance

  •  

8 - 10 years

Posted 54 days ago

ADP is hiring a Senior Director, Client Security Management. This role serves as a liaison between clients, the business community, the global security organization and the IT organization. Maintains an understanding of the business and acts as a "trusted advisor" by being the primary point of contact from global security for business lineexecutives, managers and other key contacts. Facilitates the delivery of solutions to address strategic and tactical initiatives which willultimately drive business value and client satisfaction. Provides consulting level support and guidance to business units through key security, privacy, fraud and risk initiatives. Communicates decisions, priorities and relevant project information to appropriate levels of business and global security staff. Strives to make ADP a valued service provider to our clients by enabling the business to achieve their objectives through the effective use and communication of ADP’s security tools and practices.

RESPONSIBILITIES:

Primary Point of Contact: Serves as the main conduit for business executives, senior leaders, sales, RM’s and clients into the global security . Develops and maintains strong, collaborative relationships within the security and business organizations. Identifies key individuals who can provide assistance with requests and assist in the resolution of issues. Functions as an independent point of escalation within the IT organization for addressing business and client issues which go beyond normal process. Facilitates critical incident management communication between the IT organization and business contacts.

Communication: Interfaces independently and effectively with all levels of business management and able to navigate and managedependencies within the business organization. Collects and consolidates data (including challenges, trends, highlights, key initiatives, progress updates, service level statistics, action plans and schedules) in a manner that is relevant to the business. Prepares for and facilitates comprehensive quarterly reviews with business executives. Comprehends highly technical situations and can communicate them effectively with the business and clients in a format that is clear and concise. Oversees the creation and delivery of attestations, incident responses and other documentation for external client consumption

Expectation Management: Retains a current understanding of business goals, challenges and organizational strategy Defines and maintains documented responsibility delineation and service level agreements between the ADP and our clients. Manages expectations and understanding of issues which may have an impact on the delivery of security services to our clients. Continually monitors business satisfaction with our clients and provides follow-up with security and technology leaders based on internal and external survey feedback. Works toward achieving a mutually beneficial, win/win relationship.

Project Governance: Accepts requests for security services from the business relationship manager and sales and facilitates them through the security organization. Organizes and guides multiple complex projects through the use of industry accepted systems development and project management methodologies. Ensures that team members coordinate project activities across all appropriate areas of the enterprise. Demonstrates sensitivity to organizational priorities and identifies ways to overcome obstacles to achieve project objectives. Responds to escalated project issues assigning responsibility for resolution to the appropriate member of the business or IT organization and follows-up until resolved.

Process Improvement: Manages, enhances and implements processes, procedures controls and tools to streamline, increase revenue, reduce cost and improve the audit compliance and quality of services provided by the IT organization to the business.

Strategic Alignment: Demonstrates a strong comprehension of the relationship between business activities and their financial and service implications. Analyzes key measurements and other relevant data toidentify performance improvement and strategic growth opportunities. Proactively collaborates and implements new and improved processes and solutions which can be used by the business units to improve service levels, client acquisition and retention, and increase revenue and operating income. Shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business operations.

Talent Development: Recruits, hires and retains a highly marketable and competitive staff. Provides direction, mentorship, coaching and counseling for associates. Supervises the activities of less experienced team members and coordinates their work to accomplish objectives. Provides input to associate performance appraisals and evaluations. Manages activities of team members and to ensure delivery of optimal service, business expectations, and client satisfaction.

Client Interaction: Positioned as a member of the service management team. Engages with business executives and senior leaders tomanage relationships at C-level and other senior levels of the client organization to address their strategic needs, inquiries and issues. Develops and delivers effective presentations, and facilitates and participates in client meetings with audiences of varying sizes at ADP and client locations, as well as at national and regional user group meetings. At the most senior level (VP, level 4), fosters relationships with external technology industry experts, analysts in an effort togather and share benchmark processes and best practices in addition to keeping current of industry standards as they relate to technology.

Business Development: Constructs and provides collateral to supportmarketing, pre-sales and sales activity. Participates with sales professionals, client relationship managers and business executives in the development of strategic partnerships with large prospects and existing clients. Leverages understanding of ADP’s product and services to demonstrate how they can meet client needs and helps to close new business. Develops and delivers client presentations outlining ADP’s technology strategy, direction, benefits and value proposition. Determines and defines appropriate solutions to drive client value, improve service efficiency, and increase business revenue and operating income. Engages in negotiations with client and business legal representation by using business practice knowledge and judgment to articulate company policies and procedures, and how they relate to contract terms. Facilitates the inclusion and modification of contract language on behalf of business executives while limiting operational and financial risk to the enterprise.

Budgeting and Planning: Participates in the budgeting and planning process by assisting IT and finance leadership in determining the cost of services delivered to the business units, including non-standard configurations to meet business and client needs. Manages a department budget.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree required in Business Administration or Information Systems

7 to 10 years of experience including at least 3-5 years of projectmanagement or business operations experience at ADP or external equivalent.


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

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