Senior Digital Platforms Engineer

QVC   •  

West Chester, PA

5 - 7 years

Posted 178 days ago

This job is no longer available.

Job Description Details

The Digital Platform Engineering team performs Application and Web Server Administration and Application Support for QVC’s Digital / E-commerce platforms, including QVC.com, Mobile, and QVC’s global websites. This group is responsible for the administration, configuration, and monitoring of these platforms in a 24/7, highly available, and geo-clustered Web-based environment.

  • Plays an active technical role in the planning phase of new projects and serves as a technical lead.
  • Assists with software changes on the digital platform
  • Participates in design discussions and assists with application upgrades to existing servers.
  • Performs complex troubleshooting, choosing from among a large number of different procedures to find a solution.  Triages operational problems that may involve multiple technologies.
  • May direct more junior team members in the context of an assignment.  Assumes a lead role, as required.
  • Solves most problems independently.
  • Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems.   Effectively probes users to determine the actual nature or underlying cause of an issue. 
  • Can explain procedures effectively to new team members, and coach them through problem resolution.
  • Receives general direction/supervision and manages own time effectively.  Helps in assigning tasks to ensure work is completed.
  • Solves inoperability issues and acts as a Go-to person for the digital platform.
  • Works with client team in testing and implementing systems and releases.
  • Communicates plans, status, and issues to higher management levels; participates in presentations to senior leadership.
  • Performs administration, configuration, and monitoring of Web-based Digital / E-commerce platforms.
  • Works directly with all areas of IT and provides technical direction to more junior level engineers on the Digital Platforms team.
  • Works closely with customers to determine their strategic business requirements and measures system performance against expectations.
  • Supports production systems, as required, through performance optimization, problem resolution and timely issue communications.

Requirements:

  • Bachelor’s Degree in a Computer related field or equivalent years of related technical experience
  • At least 5 years of applicable experience with digital technologies
  • Strong communication skills and technical leadership abilities
  • Exceptional problem solving skills and attention to details
  • Experience supporting Web-based applications
  • Knowledge of Content Delivery Networks
  • Experience managing code deployments within complex environments
  • Experience working with site performance tools at various levels, external synthetic monitoring, and overall platform health
  • Solid understanding of various industry standard protocols and services (TCP/IP, DNS, DHCP, NTP, SNMP, Active Directory, etc.)
  • Experience effectively managing projects in a cross-functional environment utilizing the above technologies
  • Displays strong teamwork and interpersonal skills with all management levels, including both verbal and written (documentation) communication skills
  • Highly motivated and independent; good at prioritization and results oriented
  • A self-learner; ability to effectively adapt to rapidly changing technology and apply it to business needs, and integrate multiple tools together to solve business problems
  • Ability to be part of an on-call rotation

Preferred Experience:

  • Experience with Adobe Experience Manager
  • Proficiency with Dynatrace Synthetics
  • Experience with Akamai
  • Familiarity with Endeca
  • Proficiency in Javascript and Web Application technologies.
  • Proficient UNIX/Linux skills.
  • Familiarity with SQL based query languages.
  • Experience with live and static video delivery over the Internet in various industry standard formats.