Amazon

Senior Data Engineer, Amazon Customer Service

Amazon$154K — $209K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in data engineering
  • Proficient in data modeling, warehousing, and building ETL pipelines
  • Strong SQL skills
  • Familiarity with at least one programming language like Python, Java, Scala, or NodeJS
  • Experience mentoring colleagues on best practices
  • Knowledge of AI/ML technologies

Responsibilities

  • Design and maintain scalable, automated systems and dashboards
  • Collaborate with business and technical teams to create KPIs and improve data infrastructure
  • Construct and oversee data systems for AI agent operations
  • Develop architectures for agentic workflows and self-serve analytics
  • Implement evaluation pipelines for tracking LLM feature performance
  • Extract meaningful insights from complex data sets, including unstructured text
  • Act as a liaison to communicate insights between business and technical teams

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Generous paid time off and parental leave
  • Support for adoption and surrogacy costs
  • Access to mental health resources and employee assistance programs
Full Job Description
The Senior Data Engineer will partner with Software Developers, Research Scientists, Business Intelligence Engineers, Program & Product Managers to provide insights on customer feedback, create key performance indicators for our products, and assist in feature engineering and model development. You will also play a key role in building the data infrastructure that powers AI/ML and LLM-based systems, including designing pipelines that feed agentic workflows and retrieval-augmented generation (RAG) architectures. The ideal candidate has strong business judgment, organization skills, backbone, experience measuring product performance, and collaborates well with product owners to answer key questions. The operating environment is fast paced and dynamic, however has a strong team orinted and welcoming culture. To thrive, you must be detail oriented, enthusiastic and flexible, in return you will gain tremendous experience with the latest in big data technologies, generative AI infrastructure, and exposure to statistical and Natural Language modeling through collaboration with scientists on global issue detection models and development.

Key job responsibilities

- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc.

- Partner with operations/business teams/economist/ML teams to consult, develop and implement KPI's, automated reporting/process solutions and data infrastructure improvements to meet business needs.

- Build and maintain data infrastructure for AI agent systems, including vector databases, embedding pipelines, and retrieval-augmented generation (RAG) data stores.

- Design data architectures that enable agentic workflows - structured data access layers, tool-use APIs, context management systems that AI agents consume autonomously, self-serve analytics.

- Develop observability and evaluation pipelines for LLM-powered features, including tracking model performance, hallucination rates, latency, and cost metrics at scale.

- Apply analytic skill to extract meaningful insights and learnings from large and complicated data sets, including unstructured text corpora used for generative AI applications.

- Serve as liaison with Business and technical teams to achieve project objectives, requiring data gathering, problem solving, modeling, and communication of insights and recommendations.

- Stay current with advances in AI/ML data infrastructure (e.g., feature stores, vector search, streaming inference pipelines) and evaluate their applicability to defect elimination use cases.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- 5+ years of data engineering experience

- Experience with data modeling, warehousing and building ETL pipelines

- Experience with SQL

- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS

- Experience mentoring team members on best practices

- Experience with AI/ML technologies

PREFERRED QUALIFICATIONS

- Experience with big data technologies such as: Hadoop, Hive, Spark, EMR

- Experience operating large data warehouses

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 154,600.00 - 209,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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