Senior Data Analyst

Intercom   •  

San Francisco, CA

Industry: Technology


5 - 7 years

Posted 74 days ago

This job is no longer available.

What will I be doing? ?

  • Evaluating the performance of our go-to-market strategy by analyzing customer funnels and metrics (CAC, LTV, churn, etc.)
  • Monitoring the state of the business on a regular basis and generating data-driven hypotheses and action items in order drive business impact
  • Partnering with other go-to-market teams at Intercom to help them better understand their functional areas, increase familiarity with and use of our data, and set a high bar for analytics across the organization
  • Building data science models to accelerate the business by providing deeper insights into prospect and user behaviors
  • Creating dashboards that allow internal consumers to gain insight into the performance of their functional areas
  • Constructing reusable data pipelines for company-wide use

What skills do I need? ?

  • 4+ years of work experience in analytics/data science or a directly related field – some of which should be in a technology environment
  • A proven track record of initiating and delivering actionable analyses/recommendations in order to drive business impact
  • An understanding of SaaS business models and key metrics
  • Some experience building data science models to provide deeper insights
  • Excellent communication skills (technical and non-technical) and comfort working with high-level stakeholders
  • Ability to work autonomously in a dynamic environment
  • Excellent SQL skills, fluency with BI/visualization tools, and deep knowledge of Excel, R, Python, or other analysis tools
  • Strong critical reasoning skills, including understanding of common pitfalls of data analysis