WizeHive is seeking a Senior Customer Success Manager (CSM) to join our team of passionate professionals. You will be responsible for directly managing and growing key enterprise Customer relationships as measured in both value to Customer and to WizeHive as well as managing a small team responsible for a broader customer segment. This role plays a critical part in fulfilling our purpose of using technology to better enable mission-based programs for the foundations, universities, government agencies and associations that comprise our customer base. Success will be measured primarily by retention (churn), account expansion (upsells; net retention), and customer satisfaction (references, referral, NPS).
You must have an innate orientation to understanding customer needs and perspectives, and the ability to fashion alternative approaches that sync Company objectives with those Customer needs. This role requires someone who excels at relationship and project management skills, coordinating resources within the Company and networking in a Customer organization. You will also be experienced in designing and implementing process and motivating and developing a team of committed professionals.
THE IDEAL CANDIDATE HAS:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Valid through: 12/15/2020
$150K — $200K + $100K bonus
2 days ago