- Manage a portfolio of senior and complex clients ensuring customer retention and high satisfaction with Skillsoft.
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction.
- Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores).
- Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning.
- Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
- Enable success throughout the customer lifecycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Valid through: 2020-1-20