Senior Customer Success Manager in Virtual / Travel



$80K - $100K


Account Management


5 - 7 years

Job Description

Opportunity Highlights:

  • Manage a portfolio of senior and complex clients ensuring customer retention and high satisfaction with Skillsoft.
  • Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction.
  • Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores).
  • Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning.
  • Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
  • Enable success throughout the customer lifecycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
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Valid through: 2020-1-20

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