Senior Customer Success Manager

5 - 7 years experience  •  Technology

Salary depends on experience
Posted on 06/29/18
Redwood City, CA
5 - 7 years experience
Technology
Salary depends on experience
Posted on 06/29/18

What you would be doing:

Customer success is, first and foremost, about helping our customers succeed with Paxata by making their data analyst job easier; you demonstrate this passion in everything you do

You are REALLY good at listening! Customers have needs—we offer solutions: you identify the key areas where Paxata can offer real business value and become a vital part of a customer’s daily work

You’ve done this kind of work before—you work smarter and harder because you’ve not only done it, you love it and stand at the intersection of “been there, done that” and “what’s next?” by being obsessed with (of course!) customer success

Your skills in creating successful customers go full cycle: in pre-sales, you get prospective customers to “yes”, while in post-sales you make our customers enthusiastic advocates of our solution

You are a highly motivated self-starter who can think creatively, manage customer expectations, and troubleshoot issues if they arise 

You want to work at a startup tech company! As a member of a small-but-growing team, you pitch in to help everywhere, from account strategy to hands-on implementation work… you do the big stuff, the little details, and everything in between

In case we forgot to mention it previously, we work with data. Lots of it. You should have done the same in some way, shape or form. Data engineering and ETL backgrounds are great, and so is experience with Hadoop and Spark

We want you to have fun, so you expect to work hard and play hard. We laugh a LOT… and want team members who bring more of that around the office

Requirements
Minimum 5 years of current client-facing experience in technical consulting or data analytics professional services
Strong oral and written communication skills; excellent presentation skills
Minimum of a Bachelor’s degree in Business Administration, Computer Science, Software Engineering, Information Systems or related field. (Could we make an exception? Possibly… experience counts for a lot)
Eligibility requirement: US citizenship 
Must have the ability to travel as needed (expected travel is 25% or less) 

Nice to have:

  • Previous or current security clearance, with government agency consulting
  • Background in vertical industries such as financial services, government, CPG/retail, and /or high-tech manufacturing. 
  • Demonstrable hands-on with Hadoop, Spark, Map-Reduce, NoSQL, AWS, linux
  • Ditto with Tableau, QlikView, Spotfire, GoodData, and / or MicroStrategy
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