Senior Customer Success Manager in Austin, TX

$80K - $100K(Ladders Estimates)

Bypass Mobile   •  

Austin, TX 78701

Industry: Information Technology

  •  

5 - 7 years

Posted 54 days ago

Our Customer Success Team of trusted advisors owns the Bypass relationship with strategic customers in the Sports & Entertainment, Food Service Management and Fast Casual dining space. We are a collaborative and energetic team focused on understanding our customer's business goals and creating strategies to help them achieve success.

As a Senior Customer Success Manager, you will oversee a portfolio of enterprise customers with a focus on delivering point-of-sale strategies that drive measurable outcomes, leading to renewals, growth and advocacy. The Sr. CSM is a natural thought-leader, driving adoption across executive level teams to provide guidance and supporting building, executing and measuring success of those customer's POS strategies.


Responsibilities

  • Manage the commercial renewals process for your portfolio of accounts
  • Identify, scope and develop new opportunities for growth in existing accounts
  • Build and maintain strong, referenceable customer relationships with key stakeholders and executive sponsors
  • Be a strategic and knowledgeable advisor for customers' Business, Operations, and IT leadership
  • Represent the customers needs with internal, cross-functional teams
  • Collaborate with customer teams to create client success stories that demonstrate the value of their Bypass engagement
  • Manage the Account Planning process and proactively communicate progress to internal & external stakeholders
  • Forecast and track customer health, escalate risks and maintain proactive communication
  • Travel 30% for customer visits

Requirements

  • 4-year degree required
  • 5+ years of experience in a strategic customer facing role with a demonstrated track record of success
  • Outstanding communication skills with everyone from end users to C-level executives.
  • A strong desire to learn and define cloud-based enterprise POS in a rapidly growing and dynamic startup environment
  • Passionate about customer success and making life simpler through technology.


Valid Through: 2019-10-17