Senior Customer Service Manager in New York, NY

$80K - $100K(Ladders Estimates)

The RealReal   •  

New York, NY 10001

Industry: Retail & Consumer Goods


5 - 7 years

Posted 53 days ago

Thr Customer Service Manager will ensure customer satisfaction by taking a pro-active approach servicing internal and external clients. This includes assisting in conducting cycle counts; and identifying, researching and solving product count inaccuracies to preserve data integrity. The employee must be able to multi-task in a fast-paced environment and maintain the expected work pace.

This position is based in our SoHo store in New York, NY and will report to the Head Shopkeeper.


  • Responsible for daily store operational procedures, including: opening and closing duties, banks deposits, completing paperwork and meeting deadlines
  • Knowledgeable in all merchandise categories and able to make appropriate suggestions to customers
  • Maintain company brand standards by ensuring a neat clean and organized sales floor, cash wrap and backroom
  • Enforces all company policies and procedures in the absence of Store Manager
  • Supports efforts to reduce in-store shrink activity through education and awareness
  • Analyze inventory imbalances that could not be resolved by merchandising team.
  • Perform cycle counts by reviewing documentation and verifying against perpetual stock in inventory
  • Identify and research new procedures and protocols for process improvement; present these to retail management
  • Coordinate, oversee and manage the Reconciliation process post Physical Inventory
  • Responsible for exception management.


  • 5+ years related management experience in retail customer service.
  • Able to work evenings, weekends and holidays as needed.
  • The ability to deliver results against goals, build effective and motivated teams, foster teamwork, and demonstrate sound business judgment
  • Restaurant and/or Hospitality experience a plus

Valid Through: 2019-10-21