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Senior Crisis & Incident Manager at Palo Alto Networks in Santa Clara, CA



$100K — $150K *


Risk & Quantitative Analysis


5 - 7 years

Job Description

The Senior Crisis & Incident Manager is responsible for the management and support of crises and critical incidents that may impact Palo Alto Networks operations, products & services, and customer support. During crisis events, the senior manager may be required to respond after normal business hours (weekends/evenings). The senior manager is responsible for facilitating crisis management activations. The role will require collaboration with Product Management, Engineering, Product Security, Global Customer Support, IT, and other required critical incident response leads.

Reporting to the Senior Director of Risk & Resilience, the Senior Crisis and Incident Manager will work cross-functionally as a trusted business partner and support the key aspects of the global crisis management program with a focus in product, technology, and customer support related incidents

Your Impact

  • Support Global Crisis Preparedness and Man
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Valid through: 7/8/2020

About Palo Alto Networks

Palo Alto Networks, Inc. is a network and enterprise security company based in Santa Clara, California. The company’s core products are a platform that includes advanced firewalls designed to provide network security, visibility and granular control of network activity based on application, user, and content identification and cloud-based offerings that extend those firewalls to cover other aspects of security. Palo Alto Networks was founded in 2005 by Nir Zuk, a former engineer from Check Point and NetScreen Technologies. Zuk served in the elite Unit 8200 of the Israel Defense Forces and, was the principal developer of the first stateful inspection firewall and the first intrusion prevention system. When asked why he started Palo Alto Networks, Zuk cited his objective of solving a problem enterprises were facing with existing network security solutions: the inability to safely enable employees to use modern applications, which entailed developing a firewall that could identify and provide fine-grained control of applications. The company produced and shipped its first firewall in 2007[citation needed] and debuted on the NYSE with its July 20, 2012 initial public offering.
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