Senior Credit and Collections Specialist

Franklin Electric   •  

Fort Wayne, IN

Industry: Manufacturing / Electronics


5 - 7 years

Posted 293 days ago

This job is no longer available.

Job Description

If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive compensation and benefits--and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill.


Responsible for evaluating the credit risk for all current and potential Franklin Electric customers. Releases orders, processes credit applications, oversees collections, manages credit control, and carries out administrative duties. Creates customized reports using JDE E1, MS Office Suite, BI, and CRM.


  • Exercises prudent control and sound judgment while reviewing orders daily for possible release.
  • Follows up on past-due accounts.
  • Manages accounts within established terms and credit limits.
  • Investigates and verifies the financial status and reputation of prospective/ existing customers by reviewing and analyzing credit
  • reports, financial statements, bank references, trade credit references, and payment history.
  • Possesses a working knowledge of global credit and collection practices, including documentary collections.
  • Updates and maintains the customer credit files in compliance with credit policies.
  • Effectively interacts with customers, sales organizations, all levels of management, credit associations, and banks.
  • Travels occasionally to attend meetings and to visit customers (in domestic locations).
  • Prioritizes and manages special projects along with daily responsibilities.
  • Prepares and analyzes periodic reports for management.
  • Prints and reviews monthly and/or periodic customer account statements.
  • Prepares spreads to apply unapplied cash.
  • Analyzes credit risk of customers looking to purchase products from our warehouses.
  • Develops process enhancements and tools to support credit function including training on JDE.
  • Prepares period end management reports and provides analysis of results.
  • Provides after-hours support for the Credit department, releasing credit holds, etc.
  • Performs other related duties as required or assigned.




Skills and Abilities

  • Writes routine reports and correspondence.
  • Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
  • Works with mathematical concepts such as probability and statistical inference.
  • Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
  • Interprets a variety of instructions furnished in written, oral, or diagram formats.
  • Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
  • Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
  • Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
  • Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
  • Develops customized reports using JDE E1 Downloads, MS Office products, BI, and CRM.

Education and Experience

  • Bachelor's Degree in accounting or related field (required).
  • Four to six years of relevant education or experience in credit and collections, accounting, customer service, or a related field (required).

Computer Skills

  • JDE E1, MS Office Suite, BI, CRM


  • While performing the functions of this job, the employee is:
  • Continuallyrequired to sit, talk, or hear.
  • Regularlyrequired to use hands to finger, handle, or feel.
  • Frequentlyrequired to walk and reach with hands and arms.
  • Occasionallyrequired to stand, climb, balance, stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and an ability to adjust focus.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.


  • This position is not subjected to harmful environmental conditions.
  • The noise level in the work environment is usually moderate.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.