We are seeking a strategic and experienced Senior Control Programs Manager to serve as a people leader within the first line of defense, responsible for overseeing a team of three Control Program Supervisors aligned to Payments/Deposits, Shared Services, and Lending. The ideal candidate will bring leadership experience in banking, consulting, or transformational environments and combine strong people leadership with deep risk and control expertise and advanced technology capabilities.In partnership with Independent Risk Management, Technology, and business leadership, the selected candidate will define and evolve the first line of defense methodology for RCSA, Internal Controls Monitoring, Controls Testing, and other risk frameworks while embedding AI-enabled control testing, automation, and data-driven insights to improve efficiency and effectiveness. This leader will be accountable for standardizing execution across the enterprise, leading three domain-aligned supervisors, overseeing internal and offshore testing resources, influencing executive stakeholders, and ensuring alignment with regulatory expectations and sound risk and control methodology.

Key Accountabilities

• Lead, coach, and develop three Control Program Supervisors responsible for Payments/Deposits, Shared Services, and Lending, including oversight of offshore resources
• Serve as subject matter expert on RCSA, control testing, and monitoring frameworks, ensuring consistent application of methodology
• Lead enterprise control testing programs utilizing AI-enabled and automated solutions to improve coverage and efficiency
• Identify control deficiencies, recommend corrective actions, and ensure timely remediation
• Provide clear, actionable reporting on control effectiveness, testing results, and remediation progress
• Stay current on AI governance, technology-enabled assurance, and regulatory expectations
• Partner with ERM, IT, Compliance, Finance, Data, and Operations to strengthen the control environment

Qualifications and Education Requirements

• Bachelor’s or Master’s degree in Business, Finance, Risk Management, Information Technology or related field
• Minimum of 10 years of experience in banking or financial services risk, audit, compliance, operations, or consulting, including leadership of complex programs
• Demonstrated people leadership experience managing supervisors or multi-domain teams
• Experience designing and executing AI-enabled control testing using scripting or analytics tools (Python, SQL, etc.)
• Deep understanding of RCSA, control design, control testing, monitoring, issue management, and regulatory expectations
• Strong communication, leadership, and stakeholder management skills
• Experience with data visualization and GRC platforms (Power BI, Tableau, Archer)
• Experience with control automation, AI platforms, and analytics to improve testing efficiency
• Demonstrated ability to translate manual testing into scalable, technology-enabled solutions