Senior Consulting Engineer- Polycom

CDW   •  

Atlanta, GA

5 - 7 years

Posted 183 days ago

This job is no longer available.


CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Senior Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.

Key Areas of Responsibility

  • Perform client consultation: planning, design, and implementation of Polycom infrastructure and related hardware
  • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Follow life-cycle oriented processes and procedures
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist in the management of projects using CDW's project management methodology
  • Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
  • Serve as technical point of contact on customer engagements
  • Create and execute test plans to meet project requirements for assigned components
  • Identify and communicate potential opportunities for cross-selling to the sales team
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
  • Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
  • Proactively develops plans and activities to avoid problems
  • Educates the customer on solution as appropriate throughout the life of the project or service life


Minimum Qualifications

  • Bachelor degree in business, computer science, a related technical degree or equivalent
  • Five years’ experience delivering complex technical solutions including planning, development, implementation and support

 Other Required Qualifications

  • 5 Years + RealPresence Platform Implementation, Configuration and Troubleshooting experience
  • Polycom certified (PCVE)
  • In depth knowledge of Polycom Collaboration messaging, presence, IP voice and networking
  • Advanced level technical certifications or equivalent
  • Ability to improve organizational effectiveness
  • Effective verbal and written communication skills
  • Strong interpersonal and communications skills
  • Ability to prioritize and organize daily, weekly and quarterly tasks to ensure goals are accomplished
  • Ability to provide solutions to problems
  • Ability to take ownership, seeking tasks and projects thru successful completion
  • Hands on experience in both Polycom and Microsoft Collaboration solutions
  • Prior services delivery experience

 Job Category: Engineering General Job Type: Full-Time Travel Percentage: 25%