Senior Consulting Engineer - Microsoft Unified Communications

CDW Corporation   •  

Omaha, NE

Industry: Information Technology


5 - 7 years

Posted 177 days ago

This job is no longer available.

Key Areas of Responsibility

  • Perform client consultation: planning, design, and implementation of Microsoft infrastructure and related hardware
  • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Follow life-cycle oriented processes and procedures
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist in the management of projects using CDW's project management methodology
  • Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
  • Serve as technical point of contact on customer engagements
  • Create and execute test plans to meet project requirements for assigned components
  • Identify and communicate potential opportunities for cross-selling to the sales team
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
  • Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
  • Proactively develops plans and activities to avoid problems
  • Educates the customer on solution as appropriate throughout the life of the project or service life


Minimum Qualifications

  • Bachelordegree in business, computer science, a related technical degree or equivalent
  • Five years’ experience delivering complex technical solutions including planning, development, implementation and support

Other Required Qualifications

  • Minimum 2 years consulting experience
  • Expert knowledge of Office 365 and Exchange 2010/2013 and/or expert knowledge of Lync 2010/2013 with Enterprise Voice.
  • Understanding of Windows 2008/2012 Server/AD domain infrastructure
  • 7+ years direct experience with deploying and managing Microsoft technologies 3+ years of Exchange 2010/2013 or Lync 2010/2013 experience on enterprise initiatives
  • Ability to understand, assess and propose solutions for resolving customer questions and issues.
  • Proven experience as a technical thought-leader: invents new technologies, applications of technology, or ways to synthesize technologies and domain understanding to forge new market opportunities.
  • Proven project oversight responsibilities and mentoring of technical teams/consultants.
  • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to c-level executives.
  • Professional, business-focused attitude and courteous manner towards clients, partners and peers.
  • Ability to travel average of 50%
  • Physically able to lift up to 50 pounds of equipment.
  • Attention to detail on inventory and logistics is important

Preferred Qualifications

  • MCITP/MCSE: Messaging or MCSE: Communication
  • including the following exams:
    • Certified in Exchange 2013 having passed the following exams 70-341 and 70-342
    • Certified in Exchange 2010 having passed the following exams 70-662 and 70-663
    • Certified in Lync 2013 having passed the following exams 70-336 and 74-337
    • Certified in Office 365 having passed the following exams 70-321 and 70-323
  • Experience designing, deploying, troubleshooting, and provisioning Office 365 Services including:
    • Exchange Online
    • Skype for Business Online
    • Microsoft Teams
  • Experience working with the Quest Migration Tools
  • Experience working with MigrationWiz
  • Working knowledge of Microsoft Identity and Authentication services