Facilitate partner/client workshops remotely with strong expertise in designing and implementing enterprise software in a client-facing and/or team mentorship/leadership role within the Partner Community (Meet with partners and architect solutions to integrate HR, payroll, and ERP systems).
Experience in gathering system requirements, designing, testing, training, defining procedures and implementing solutions on a global scale under strict business deadlines.
Experience implementing best practices to meet client requirements.
Design and deliver integrations training for global partners and internal hires.
Provide architecture and implementation consulting to system integrators.
Advocate for partners on several client product decision teams (PDTs).
Coach complex global implementation projects and provide expertise on the client Suite providing direction to Partner project team members.
Ability to work independently and run multiple concurrent assignments on partner and client facing engagements.
Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organization levels.
Create Business Requirements and Technical Documentation resulting from mapping sessions to provide proposed solutions for client approval – must have this skill to be able to Coach/Mentor the partners.
Ensure quality, by overseeing accuracy, completeness and compliance of the Partner project deliverables.
Guide and direct the Partner project team to ensure the successful delivery of the projects in hand.
Coordinate, direct and oversee work done by consultants and/or partners on project activities.
Support Partner pre-sales activities such as proposals and scope of work writing, client presentations, etc. (must be able to validate Partner Estimates for potential new clients).
Participate in internal initiatives. Develop and assist in the roll-out of processes for efficiency and improvement.
Mentor and develop other consultants, in both internal and partner teams, to improve the quality of engagements and strengthen the overall global services consulting practice.
Five years of consulting experience implementing global enterprise solutions and software.
Desire and ability to learn new aspects of suite quickly to support partner core delivery teams.
Cross trained on more than one area of expertise or the willingness to do so within the next six months.
Experience with Logic based roles (mathematical and science concepts) thinking logically and being able to process complex work processes and in the design and implementation of the client suite.
Prior knowledge of payroll, time and scheduling concepts is required for this role - must have experience in HCM (Human Capital Management).
Demonstrated effective teamwork across diverse solution delivery teams.
Excellent communication skills both written and verbal, with the ability to present complex issues to multi-level audiences throughout the company and customer executives.
Ability to balance both Analytic and Creative problem solving.
Knowledgeable of and understands common implementation principles and lifecycle.
Capability to exercise mature judgement.
Excellent customer relationship management and business acumen.
Strong persuasion skills.
Ability to work on a dynamic, customer-focused team.
Multilingual skills are a Major Plus (Spanish, French, German, Portuguese etc).
Knowledge of Scripting languages such as Java Script, Perl, etc.
Ability to travel up to 10-25%, with potential for international travel (if and when travel starts again).
Ciber Global, now a part of HTC Global Services, is a global information technology consulting, services and outsourcing company with commercial clients. The company was founded in Detroit, Michigan, in 1974. The company was called the "Consultants in Business Engineering Research". In May 2017, HTC Global Services acquired Ciber.