Senior Computer User Support Specialist at NCI in Washington, DC

Responsibilities

Performs a variety of clerical and administrative duties pertinent to Help Desk

· Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity

· Provides personal computer support, problem analysis, and hardware/software installation and configuration

· Interacts daily with customers to ensure productivity; provides individual feedback

Responsible for scheduling and coordinating all training activities

Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar

Contacts hardware and software vendor representatives to solicit and arrange product demonstrations

Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials

Monitors team productivity and quality; provides individual feedback

Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox

Prepares and delivers employee and customer coding and data entry training

Maintains and verifies daily statistics; generates daily statistical reports

Maintains an audit trail and statistical records of all problems and conditions reported by the client

Qualifications

Education: AA; Minimum Work Experience: 3 - 5 yrs

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required