Senior Cloud Administrator

Jack Henry & Associates   •  

Springfield, MO

Industry: Business Services


5 - 7 years

Posted 347 days ago

You are self-motivated with a proven track record in enterprise systems administration, specifically public/hybrid clouds. You like working in a collaborative, team environment; but are also capable of completing projects on time and on your own, when needed. You look for areas to improve processes and procedures and work well in a cross-functional capacity. You like to learn and evangelize new technologies. You are comfortable educating and training others on cloud usage and best practices.

What You’ll Do:

  • Provide oversight and guidance on JHA’s public cloud usage.
  • Onboard internal teams into JHA’s public cloud for Dev/Test and Production usage.
  • Help drive current solutions and engineer new ones for the various aspects of cloud management: cost and optimization, governance, security and identity, etc.
  • Proof out cloud-native and third party tools to solve business requirements around cloud operations.
  • Be a cloud evangelist and help drive public cloud adoption within the department and the organization.
  • Assist with the other Platform Operations’ services.


  • Must have a minimum of 6 years of experience in Windows administration
  • Must have a minimum of 3 years of experience running production enterprise workloads in Azure.


  • Experience with multi-cloud solutions and other cloud platforms (Google Cloud Platform, Amazon Web Services, etc.).
  • Experience with 3rd party tools to aid in cloud management (Dome9, PowerBI, Hashicorp, Chef, etc.).
  • Experience with modernscriptinglanguages (PowerShell, Ruby, Bash, Python).
  • Experience with automation tools (Chef, System Center Orchestrator, Microsoft Service Management Automation, Azure Automation, Ansible, Salt, Puppet, etc.).
  • Experience with Linux in an enterprise setting (RHEL, CentOS, Ubuntu).
  • Experience with Agile/SCRUM/DevOps.
  • Experience working in an environment that practices ITIL.
  • Applicable industry standard certification(s) preferred.
  • ITIL V3 Foundation Certification or ability to obtain certification within 6 months.


  • Performs routine assessment of all JHA cloud environments and tracks, analyzes and reports on overall health of environment.
  • Assists in the development and maintenance of the cloud infrastructure capacity forecast.
  • Performs virtual server provisioning and configurations as well as initiating requests for supporting cloud infrastructure components.
  • Works with IT Security team to ensure the cloud environments aligns with IT Security compliance.
  • Develops and maintains cloud infrastructure user access roles.
  • Collaborates with other business units as necessary to evaluate cloud readiness of services.
  • Attends and contributes to projects to migrate services into JHA cloud environments.
  • Develops and improves automation of cloud service processes.
  • Improves monitoring of cloud services.
  • Works closely with Tier 1 Cloud Support Techs and the Cloud Services team to remediate issues and fulfill support requirements.
  • Consumes services from supporting technical groups and provides cloud component services to consumer business units.
  • Fosters the growth and development of the ITIL Foundation framework for service management.
  • Responsible for validating billing metering data collected for the cloud-based service offerings.
  • Performs periodic recovery testing of disaster avoidance plans.
  • Participates in on-call 24x7 support rotation.
  • Performs essential functions required for effective system backup and restore testing.
  • Documents and implements system procedures, policies and events.
  • Implements and monitors corporate security policies.
  • Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
  • Troubleshoots and resolves customer and internally-reported system problems.
  • May assist support groups with applications installed on servers.
  • Maintains awareness of current tools, methodologies and technologiesassociated to IT support and cloud management.