Senior Clinical Applications Analyst - Information Systems
RIC is committed to Information Systems staff implementing new strategic solutions, providing systems support and filling the integral role of supplying future services to the Institute’s patients and clients.
The Senior Clinical Applications Analyst is a primary resource for systems administration, configuration, deployment and support for clinical information systems. This position requires minimal guidance and supervision, working within a general framework established by management. Performs as leader for projects of varying sizes and complexity as they relate to clinical information systems. Works with clinical areas in order to elicit, analyze, communicate and validate requirements for clinical applications. Facilitates workflow analysis and software design solutions to enable the clinical area to achieve its goals. Serves as coach/mentor for Clinical Applications Analyst team members. Complies with corporate and departmental policies and demonstrates excellent communication skills.
The Senior Clinical Applications Analyst will consistently demonstrate support of the RIC statement of Mission, Vision and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the Institute.
1. User Support
The Senior Clinical Applications Analyst must satisfy user support responsibilities by:
- Supporting existing clinical applications including installing upgrades, providing enhancements and problem management.
- Resolving support issues according to Information Systems policies, providing documentation to Clinical Applications Analysts for future reference.
- Providing consultation on process analysis and design, recommending alternative solutions, both automated and manual, to meet those needs.
- Acting as liaison between Information Technology vendors and internal departments.
- Serving as liaison to major user groups, including Nursing, Physician and Allied Health, on information systems issues.
- Serving on or leading appropriate RIC committees.
- Providing after-hours on call service as required.
2. Project Support
The Senior Clinical Applications Analyst must satisfy project support responsibilities by:
- Facilitating and supporting system installation through the implementation cycle.
- Determining goals and objectives of each project and identifying all stakeholders, taking into consideration the provision of quality patient care, user needs and potential for cost savings through reduction of work steps.
- Identifying customer functional requirements and translating functional requirements into system design, ensuring that systems deliver the desired capabilities to meet the needs of the users.
- Assisting with product selection based on identified functional requirements.
- Participating in the design and deployment of medical device and foreign system interfaces between 3rd-party systems and Cerner Millennium.
- Developing a project plan with timelines and milestones based on priorities and resource requirements.
- Defining roles and responsibilities related to the project.
- Developing and implementing a communication plan to include project progress.
- Developing conversion/migration requirements and life cycle plans including designing, configuring, testing, debugging, implementing and documenting phases.
- Configuring Cerner modules.
- Developing detailed Unit Test plans, executing tests to verify configuration satisfies design requirements, and updating configuration based on results.
- Developing and documenting Integration Test and User Acceptance Test plans based on functional specifications.
- Managing vendor relationships.
- Documenting and managing issues and problems including establishing a course of action to ensure that goals and objectives are achieved.
- Coordinating handoffs to operations, support and technical staff in Information Systems.
- Developing documentation for training, maintenance and support, including problem resolution and escalation decision trees.
- Complying with Policies and Procedures regarding IT Change Management.
- Working with clinical representatives after the conclusion of IS projects to measure results of initiatives.
- Maintaining current knowledge of trends in information systems.
- Continually meeting certification requirements described in “Knowledge, Skills & Abilities Required” by completing continuing education per Cerner Corporation’s specifications.
3. User Training:
The Senior Clinical Applications Analyst must satisfy user training responsibilities by:
- Assisting with development of plans, strategies and tactics for employee education to support new and existing system applications.
- Developing end-user training materials for applications software as needed.
- Collaborating with the Applications Analysts to provide user training, conducting training sessions as necessary.
- Serve as mentor/coach to Clinical Applications Analysts.
- Evaluating and monitoring training for effectiveness.
4. Perform all other duties that may be assigned in the best interest of RIC.
Reports directly to Clinical Applications Manager
Knowledge, Skills & Abilities Required
- Bachelordegree in information systems (e.g. Computer Science) or clinical care (e.g. RN, PT, OT, etc.). Work experiences can replace traditional educational requirements.
- Current or prior certification in one or more core clinical modules (e.g. Cerner Application Specialist, Cerner Integration Architect, etc.). Certification(s) must be consistent with current Cerner modules in use at RIC.
- Project Management Professional (PMP) or healthcare Informatics credentials a plus.
- Minimum of 5 years experience in an Information Systems Applications Analysts role.
- Minimum of 5 years experience with clinical system tools (e.g. Cerner Millennium).
- Knowledge of rehabilitation healthcare processes in one or more area.
- Proven ability to manage software initiatives of varying sizes and complexity.
- Experience working within Windows operating systems and Microsoft Office tools.
- Personal computer skills necessary to prepare project plans, presentations, flow charts, test plans, etc.
- Firm knowledge of workflow in one or more area and ability to work independently with users to define how technology can drive business processes.
- Analytical skills necessary to resolve issues and/or increase operational efficiency of the patient care process.
- Ability to pay close attention to details when designing, implementing, documenting and maintaining system functions.
- Interpersonal skills necessary to actively listen and communicate effectively with IS peers and user community to deliver and support systems based on user needs.
- Strong team-building skills to promote cooperation, collaboration and partnership both inside and outside the organization.
- Critical thinking and reasoning skills to identify strengths and weaknesses of alternate solutions, conclusions and approaches to problems.
- Organizational skills necessary to coordinate the completion of tasks independently as well as with others to meet established deadlines.
- Work well under pressure.
- Knowledge of Cerner Command Language (CCL) for troubleshooting.
- Ability and willingness to learn new tools and Healthcare Information Systems (HIS) to be identified as part of RIC’s future core applications toolset. Example technologies include new Cerner modules.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Tracking Code 37088