Senior Client Services Manager (Southern California)

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/21/18
5 - 7 years experience
Salary depends on experience
Posted on 05/21/18

Job Description

  •  Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

 

Qualifications

Education, Training & Experience:

  • Bachelor’s degree in Business Administration, or related field, or appropriate combination of education and experience.
  • Minimum of 5 years Mitchell or insurance claims experience.
  • Extensive knowledge and understanding of the Insurance Property and Casualty industries is desired.
  • Must be available to travel at least 40%.
  • Flexible work hours. Customer base is National and may require office hours start or end equivalent to East or West coast office hours.
  • Must live in the Southern California area to support this region.
  • Will work Remotely in the Southern California region.

 

Technical Competencies & Skills: 

  • Strong strategic thinking, problem-solving, negotiation, and decision-making skills.
  • Excellent oral and written communication skills
  • Thinks and acts like an owner/operator
  • Excellent organization skills and follow-up
  • Working knowledge of salesforce.com is a plus
  • Demonstrates integrity and ethical behavior.
  • 17-7475
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