Senior Client Services Analyst

Confidential Company  •  Norwood, MA and Urbandale, IA

Less than 5 years experience  •  Insurance

$57K - $79K
Posted on 08/10/17
Confidential Company
Norwood, MA
Less than 5 years experience
$57K - $79K
Posted on 08/10/17

Senior Client Services Analyst


The Senior Client Services Analyst is responsible for working directly with project managers and clients to implement our popular and highly successful suite of software to automate clients' human resources programs.  To fulfill this role, the Sr. Analyst will:

Meet with project managers and clients to define software project scope and objectives

Prepare work plans, documenting project's scope, and review with clients

Use our sophisticated database tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports

Monitor project schedules to ensure timelines and deliverables are met; notify project manager and/or client if timelines are in jeopardy

Participate in preview meetings to demonstrate system setup to clients before the system is finalized

Test and analyze system configuration against requirement documents during implementation and administration

Perform data processing activities for ongoing client services and assist with resolution of participant issues


BA/BS degreepreferred

Three to five years experience in specific domains of HR administration (Benefits, Pension Plans, and Healthcare & Group Benefits) is preferred

Proficient with Microsoft Access, Excel, and Word

Knowledge of SQL is a plus

Experience with prior software implementation and training

Strong oral and written communication skills

Good analytical skills

Ability to work within a team environment

Strong self-starter, fast learner, quality conscious, committed to deadlines

Ability to prioritize and manage multiple projects simultaneously

Compensation info: $57, - $79, 

  • Education level:Bachelor’s degree
  • Location:Norwood, MAUrbandale, Iowa
  • Zip code:02062
  • Skills:SQL, Access, Excel, work with large amounts of data, manipulate data, write code, HRexperience in Health
  • Experiencerequired:3 Years
  • Relocation assistance:No
  • Visa requirement:Only US citizens and Greencard holders

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