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Senior Client Service Manager in Downers Grove, IL

Downers Grove, IL 60515
and 3 other locations
6w ago


$80K - $100K*


Account Management


8 - 10 years

Job Description

As the Senior Client Services Manager (CSM), you will serve as a client or account management's day-to-day point of contact for Solution and/or Delivery for multiple accounts or larger/more complex accounts. You will be responsible for mentoring and providing oversight for less experienced CSMs, as well as coordinating or leading the following: production processing; change, issue and release management; data delivery across all Acxiom lines of business and teams; and contractual compliance. You are also involved in driving the definition of requirements for account related projects as well as resolution of client delivery issues and seamless quality assurance of client deliverables. Many times, you will participate in remedying unhealthy account teams and bringing troubled accounts back to a balanced state, as well as begin to be involved in setting the direction for the account and participating in Account Planning sessions with account owners.What you will See More

Valid through: 2020-4-9

About Acxiom

Acxiom Corporation is a marketing technology and services company with offices in the United States, Europe, Asia, and South America. Acxiom offers marketing and information management services, including multichannel marketing, addressable advertising, and database management. Acxiom collects, analyzes, and parses customer and business information for clients, helping them to target advertising campaigns, score leads, and more. Founded as Demographics in 1969 by Charles D. Ward in Conway, Arkansas, Acxiom is headquartered in Little Rock, Arkansas, United States. The company has additional U.S. offices in Chicago, Illinois; New York, New York; Foster City, California; and Nashville, Tennessee. International offices are located in the United Kingdom, France, Germany, Netherlands, Poland, Australia, China, and Brazil. Services are available to companies in other countries.
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* Ladders Estimates