Senior Change Manager at S4 in Colorado Springs, CO

Summary: Change Manager

As the Change Manager for our team you will own the Change Management lifecycle for a very important portfolio of systems within the Federal Government. Your day to day activities will include scheduling, coordinating and managing changes across a portfolio of multiple applications. The changes will be inclusive of application updates, operating system patches, security improvements, hardware upgrades, projects and programs.

Responsibilities:

The Change Manager will be responsible for the following processes and duties:

• Leads and coordinates system scheduling at a portfolio level. This includes baseline management, version controls, implementation plans, communication plans, software upgrades, and operational change requests.
• Ensures all changes have deployment plans, Go/No Go checklists and deployment coverage.
• Leads configuration management using best practices and standards to assist in ensuring an accurate CMDB across the program as well as coordinating efforts with the portfolio teams and the enterprise.
• Works with teams to prepare and execute a change delivery framework that allows forward planning change windows across the portfolio.
• Manages relationships and coordinates work between different teams to ensure change details and schedules are communicated across the portfolio effectively.
• Manages change risk by resolving issues that affect change scope, schedule and quality
• Researches new change management related technology and methodologies to identify continual improvement opportunities.
• Completes activities such as training needs analysis and determines appropriate training for staff in preparation for technology-based change initiatives and conducts training on new processes where needed.

Minimum Qualifications:

• 8-10 years of experience in ITIL/ITSM
• 5-7 years of SDLC Release Management experience.
• Excellent time management, task planning and prioritization skills.
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Advanced written and verbal communication skills are a must
• Strong written and oral communication skills.
• Able to adapt quickly to changing client requirements.
• Able to work effectively with minimal supervision.
• Ability to manage multiple/concurrent releases in development
• Service Management technology experience such as ServiceNow or Remedy

Preferred Qualifications:

• Familiarity with continuous integration systems like GitLab
• Familiar with work cycle management tools like RTC and ClearQuest
• Familiar with containerization platforms, such as OpenShift
• Familiar with Urban Code Deploy and Urban Code Release

Education/Certification Requirement:

• Bachelor's degree in related field or equivalent experience.
• ITIL Certification preferred
• Agile Certification such as SAFe Agilest Preferred