$80K — $100K *
Leadership is not just about managing people; it is about investing in their future. Miracle-Ear, part of Amplifon Americas, is looking for a Senior Call Center Manager to lead a best-in-class contact center program. The goal? Deliver an amazing customer experience to millions of people in need of hearing care.
This is the perfect opportunity to amplify your career if you want a highly visible role that will drive organic growth and revolutionize the way customers interact with us.
Are you a creative problem solver? The ability to lead by example and innovate operational strategies is a challenge we need your expertise for. Working with our call center teams and agents, CRM team, and our third-party vendors, your deliberate approach will optimize our marketing efforts, personalize the customer journey, and drive engagement/sales for Miracle-Ear franchisees.
Managing, measuring, and acting on metrics to achieve company goals is mission critical. Do you thrive when analyzing data to predict agent demand and efficiency? If so, this will pair well with a proactive approach to implementing effective inbound/outbound strategies and systems utilization.
Upholding our cultural values is crucial to keeping the internal and external teams motivated while striving to achieve goals and deadlines. Promote collaboration with many different departments to ensure call center team development, reporting/analytics, and phone/operating systems, are driving operational excellence. Lastly, with international collaboration and communication with senior leaders, this role could be a highly visible springboard for your career!
Education, Experience, and Qualifications:
Required proficiency with tools:
While this is a highlight of what you’ll do, what you’ll receive is rewarding too:
Valid through: 11/6/2021