Job Description

Overview

Intuit's Customer Success team within the Consumer Group is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce.We are seeking an experienced and collaborative Sr. Business Systems Analyst to help define and drive implementing new tool capabilities and transform customer success into a world class, service-centric organization that is never satisfied losing a customer.

In this Sr. Business Systems Analyst role, you’ll partner with business owners and cross functional teams to launch intelligent inbound and outbound customer contact capabilities to enable experts to deliver targeted personalized service recovery and win-back programs using disruptive offers to retain and reacquire at-risk customers.

What you'll bring

B.Sc./B.A. in Computer Science, Engineering, Information Systems, Math, Business or related field, or equivalent experience
5+ years of experience in technical BSA or product management role
Strong analytical skills and data driven mindset--ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions
Strong technical aptitude required—software/services development experience a plus, along with integrating data across various platforms
Ability to balance short and long term solutions and relentlessly prioritize the most critical work
Skilled at creating compelling business cases and comfortable navigating large and complex organizations to influence and gain stakeholder buy-in
Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively
Deep customer empathy (internal/external) and curiosity
Outstanding communication skills (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact
Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business

Valid through: 1/19/2021

About Intuit Inc

Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company is headquartered in Mountain View, California and the CEO is Sasan Goodarzi. As of 2019,[update] more than 95% of its revenues and earnings come from its activities within the United States. Intuit's products include the tax preparation application TurboTax, personal finance app Mint and the small business accounting program QuickBooks. ,Intuit has lobbied extensively against the IRS creating its own online system of tax filing. As part of an agreement with the IRS, TurboTax allows individuals making less than $66,000 a year to use a free version of TurboTax; a 2019 ProPublica investigation revealed that TurboTax deliberately makes this version hard to find and that it deceptively steers individuals who search for the free version to TurboTax versions that cost. TurboTax has tricked military service members to pay to use the filing software by creating and promoting a "military discount" and by making the free version hard to find when many service members are in fact eligible to use the software for free. Intuit is under investigation by multiple state attorneys general, as well as New York's Department of Financial Services.

Total Jobs:

274

Total Experts:

Average Pay:

$136,832

Total value of jobs:

$56,375,000

% Masters:

37%

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* Ladders Estimates