Senior Business Solutions Manager

CUNA Mutual   •  

Madison, WI

5 - 7 years

Posted 295 days ago

This job is no longer available.

This role works closely with others across CUNA Mutual Group and AdvantEdge Analytics organizations (e.g., Sales, Product, Business, Legal, Compliance, Technical, etc.), vendors, agile project teams and within the client's organization to execute new and undefined programs or product deployments with a significant degree of complexity. Owns the value delivery of AdvantEdge Analytics solution deployments and client success function. Senior Business Solution Manager ensures delivery services acts as trusted advisor and client success advocate connecting the dots between the business needs and provided solutions, voice of the external and internal customer in determining and finalizing features and scope of solution with credit union management, effectively synthesizes and presents analytical findings and insights to clients, and catalogues and communicates product ideas, improvements and enhancements to product development teams.

Job Requirements:

  • Partner with internal and client stakeholders to understand strategic objectives and business priorities to ensure effective and efficient solution development.
  • Establish and manage plan for benefit tracking and measuring customer value of data and analytics use cases (e.g., measuring model reuse, impact on project costs or improved data consistency across diverse initiatives).
  • Identify client opportunities for additional products or solution offerings (e.g., partnerships, new products, etc.).
  • Responsible for consistent delivery of human resource processes: recruiting, hiring, training, career development, performance management, etc. Evaluate employees in both technical duties and professional aspects of their performance.
  • Allocate resources and responsibilities across product delivery and ongoing operations functions to meet strategic goals and required results.
  • Develop and lead people towards common goals, manage employees by setting team direction, resolving problems and providing guidance. Communicate and reinforce team goals, policies and procedures to staff members.
  • Self-starter with passion for data analytics.
  • Resolve operational issues through assessment and understanding of the capabilities and limitations, recommend solutions and implement the agreed upon outcome.
  • Resolve impediments to timely and successful product delivery.
  • Communicate with and influence senior leadership teams.
  • Partner with Sales and credit union leadership to drive demand and develop value proposition.
  • Collaborate with data engineers, architects, analysts and scientists to assess if data and analytics use cases support common goals and are fit for customer solution.
  • Partner with the Implementation Engagement Manager to ensure consistent understanding of customer experience requirements and design solutions to be executed in product implementation process with the credit union client.
  • Coordinate post-sale resources needed to effectively implement product/service/training solutions and coordinates with the Sales team to ensure a smooth transition between implementation and ongoing service, includes internal, credit union and vendor resources to ensure continued client support and success throughout customer journey in understanding their needs and business objectives.
  • Bachelor’s Degree in Business Management, Finance, Mathematics, Statistics or related field or equivalent trade-off of related professional work experience.
  • 5+ years of prior experience in combining sales or business knowledge and data analytics.
  • 5+ years of work experience with product and operational knowledge of financial institutions (e.g., lending practices, lending insurance support operations, loan origination systems, electronic data systems/providers and other operational process areas).
  • 5+ years leadership experience, proven people management and project managementexperience.
  • Demonstrated knowledge of credit union and/or financial industry.
  • Strong interpersonal and demonstrated team-building and coaching skills; proven teamwork and collaboration.
  • Ability to understand, interpret and communicate complex concepts, including statistics, statistical modeling, machine learning algorithms, data mining and visualizations.
  • Ability to communicate technical concepts to non-technical audiences, with skills in demystifying analytics and communicating benefits.
  • Knowledge of the business, appetite to learn, general business acumen and high sense of ownership for area of responsibility/expertise.
  • Demonstrated knowledge of project management methods, product implementations, project structure and life-cycle and best practice standards and tools.
  • Excels at establishing effective and diverse relationships, motivating teams, especially through indirect influence, and delivery of timely results.
  • Thrives in a changing or nebulous operating environment. Experience and comfort working in a dynamic environment with agile teams, where not all requirements or analytic insights are defined initially.
  • Demonstrated organizational, analytical, and problem-solving skills. Ability to determine root causes of performance within systems and processes.
  • Ability to prioritize among multiple client needs and understand business needs and tradeoffs.
  • Strong presentation skills.
  • Up to 30% travel may be required.

Job ID R-002539