Senior Business Analyst

University Health Network   •  

Toronto, ON

Industry: Misc. Healthcare


Less than 5 years

Posted 369 days ago

This job is no longer available.

Critical Care Services Ontario’s (CCSO) mission is to identify critical care system needs and collaborate with healthcare partners to improve access, quality and integration for patients. CCSO collaborates with clinicians, hospital administrators, Local Health Integration Networks (LHINs), the Ministry of Health and Long-Term Care (MOHLTC) and other health sector partners in strategic planning and priority setting, monitoring performance management and system accountability, developing policy, programs, and evaluation, and integrating best practices.

The Senior Business Analyst maintains responsibility for supporting the provincial implementation of Ontario’s Critical Care Strategy and associated programs, under the direction of the Project Manager and Director. The Senior Business Analyst will contribute to the planning, coordination, leadership, and evaluation of critical care system development and related projects. The Senior Business Analyst is responsible for developing methodology to ensure successful project planning and implementation, contributing to business cases for new projects and proposals, mentoring and coaching junior members of the team, and performing administrative and cross-functional duties consistent with the job classification, as requested.

The Senior Business Analyst will work both independently and in project teams. The designated Project Manager supervises the Senior Business Analyst on a day-to-day basis; however, the Senior Business Analyst formally reports to the Director of CCSO. This position will support multiple critical care portfolio projects that include policy development, planning and implementation of critical care strategies. The ideal candidate possesses superior skills in research, analysis, stakeholder engagement, writing and project management.

Responsibilities include (but not limited to):
• Conduct health care and health system focused research including environmental scans, analysis and knowledge translation of quantitative and qualitative data, leading practice research
• Coordinate stakeholder engagement activities, including agenda setting, preparation of materials for presentation/input, recording stakeholder feedback, synthesis of input to support completion of project deliverables
• Developing process maps, models, plans and other documentation to help internal team and external stakeholders better understand core concepts related to deliverables
• Plan and conduct meetings and conference calls with stakeholders
• Draft and refine various policy documents and other publications, including briefing notes, strategy documents, toolkits and guidelines
• Ensure timely and accurate completion of deliverables of assigned projects
• Participate in all team meetings, working closely with the Project Manager and the team abreast of project performance and risks
• Other duties as assigned


• Undergraduate Degree required in Business or Health Administration, a healthcare profession, or related field or recognized equivalent
• Masters of Health Policy, Health Science, Health Administration, Public Health, Business Administration or related field preferred
• Training and skills in LEAN/SIX Sigma/Quality improvement methodologies and techniques is preferred (e.g. process mapping)

• Three (3) to five (5) years project experience required
• Experience developing business and technical documentation for public audiences, such as toolkits, policy guides, etc.
• Previous stakeholder engagement experience required
• Experience working in a provincial organization is preferred
• Solid foundation of project management knowledge and expertise from development through implementation
• Expert in Microsoft office applications, specifically MS Outlook, Excel, Access, Word is required, experience with Visio preferred

Additional Skills/Abilities:
• Excellent analytical, problem solving, and negotiation skills are required
• Experience with business plan development preferred
• Quantitative and qualitative research and improvement methodology skills required
• Excellent organizational skills and an ability to monitor and ensure project deliverables are completed accurately and on time are required
• Excellent verbal and written communications skills are required
• Ability to take initiative and embrace challenges is required
• Ability to work accurately under stressful conditions and to meet tight deadlines is required
• Ability to work independently and as a team member is required
• Computer literacy is required, preferably in a Microsoft office environment, with an aptitude for learning new computer applications quickly
• Adherence to confidentiality policy for sensitive data and information is required
• Familiarity and experience working with various information systems and applications is required
• Basic data analysis and reporting skills is required
• Report development/validation skills highly preferred
• Data Quality improvement experience is highly preferred
• Excellent ability to facilitate conversations, openness to various opinions, perspectives and input, ability to analyze and synthesize discussions into written documents and actions required