Senior Business Analyst at Markel Corp in Toronto, ON

Reporting to the Vice President, Claims & Operations this position will work with the Markel Canada BAU project team to carry out requirement gathering, provide process and system level analysis, testing and coordination of new or improved feature enhancements for a newly launched Policy Administration System.

The successful candidate will have the opportunity to work with cross functional teams across the entire business, while working with external system providers.Duties and Responsibilities:

• Assist in Process and Data Improvement projects, focusing on analysis and interpretation of available data;
• Assist with the processing and issuance of monthly bordereaux;
• Collaborate with stakeholders and contribute to the creation and definition of their reporting needs;
• Create and provide operational reports as required;
• Provide daily support to local Underwriting team to use Local Policy administration systems (Investigating, diagnosing, escalating, documenting and retesting simple system defects.)
• Handle special projects/other assignments as requested;
• Work with IT and business colleagues to answer queries on requirements and product development;
• Contributes and reviews technical specifications ensuring requirements are accurately translated for new product build or changes to existing products
• Analyze current processes to identify opportunities for improvement, investigate and present gap analysis findings to audiences of various backgrounds (both technical, non-technical and managerial)
• Support and Guide users through SDLC, particularly in UAT preparation, execution and coordination.
• Provide Production user support, training, documentation, and troubleshooting; explaining highly technical concepts to non-technical stakeholders in a concise manner.
• Identify opportunities for application optimization, redesign or development within BAU team that will support multiple business units

Technical skills/Knowledge/Experience

The successful candidate will have:

• Strong numeracy and logical analytical skills with a structured approach to problem solving; Proactively contribute to, lead and influence business changes of varying complexities;
• 8+ years working experience in insurance or financial services - property & casualty or speciality background preferred;
• Educated to degree level (Maths, Business, Computer Science or Information Systems), or equivalent analytical work experience.
• Previous working experience in an Insurance sector, preferably Commercial Lines (P & C);
• Previous experience supporting and configuration a policy administration system;
• Prior hands-on participation in Production support chain, Tier-2 or 3 level triage experience;
• Previous experience supporting and using some sort of BI dashboard for self-serving reports;
• Excellence on Microsoft Office suite Excel, including the ability to create look-ups and pivot tables;
• Previous experience data management systems with the ability to write SQL queries and extract information from databases;
• Excellent written and oral communication skills with the ability to establish and maintain effective working relationships with various levels of management, staff and external clients;
• Ability to multitask proficiently in a fast paced, performance driven environment;
• High degree of accuracy with a good eye for detail;
• Strong workflow modelling/process mapping skills, ability to trace and define workflow gaps.
• Bilingualism (French/English) and Financial/Insurance Industry experience would be considered an asset

Markel competencies

Pursuit of excellence

• Consistently provides quality work products

• Adapts behaviour to reflect the style of others to foster effective working relationships

• Finds the most efficient and practical means of overcoming challenges

Customer focus

• Actively looks for solutions to customer problems

• Seeks to further knowledge of customer needs

• Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism

Business results

• Seeks the best and most direct option to accomplish tasks

• Demonstrates effective organisation skills

• Applies logic and draws accurate conclusions from information

Collaboration

• Helps others succeed

• Approaches change in a positive manner

• Listens for and acts on key information

Strong foundations

• Holds self and others accountable to ethical standards

• Takes ownership and accountability for own development

• Shows accountability and resilience in achieving goals