Senior Business Analyst - Global Red Accounts Program

Salesforce   •  

San Francisco, CA

5 - 7 years

Posted 242 days ago

This job is no longer available.

Job Details

We are seeking a hands-on Data Management and Insights Business Solutions Analyst to develop insights and solutions for our Global Red Account Program.  The selected candidate will engage with our business and operations teams from initial program definition through to program completion.  

Deliverables include Business Insights presentations, data and trend analysis, reporting and dashboard solutions.  The results of your work will enable the generation of new insights and streamline our program operations

Your Impact - Responsibilities:

  • Work with business partners and operations team members to understand complex business requirements and perform analysis of Red Account Data as well other data sources

  • Become fluent in Red Account business processes as well as related business processes (e.g.Renewals)

  • Perform analysis of various data sets and be able to deliver new insights, reports, dashboards, and supporting change management to stakeholders.

  • Proactively identify areas of further analysis and investigation

  • Be able to prioritize multiple projects and be responsive to rapidly changing priorities and projects

  • Closely work and collaborate with business and technical teams

  • Develop and maintain comprehensive documentation of complex business requirements.

  • Resolve ambiguities and conflicting business and technical requirements.

  • Proactively identify issues concerning technical limitations and key product requirements.

  • Performs related duties as assigned or requested


  • 5+ years of experience as a Consultant/Business Analyst

  • Salesforce Admin Certification Preferred; Knowledge of and Experience with Salesforce Products

  • Strong Salesforce experience in creating Reports and Dashboards, experience with Wave and Tableau a plus

  • Comfortable with Apex Data Loader required; knowledge of SOQL or more advanced ETL tools a plus.

  • Experience with tool/platform configurations (e.g. security/sharing, object creation and definition, workflow and validation, approval processes etc.).

  • In-depth knowledge of business operations, objectives and strategies; in-depth understanding of business and technology.

  • Must be able to work as a team with other business analysts, business team members and technical team. Candidates must have work experience in dealing with senior members of the business units that require excellent verbal and written communication skills.

  • Candidate must have experience in IT project requirement gathering, deployment and implementation.

  • Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must.