Senior Business Analyst

City of Hope   •  

Irwindale, CA

Industry: Business Services


5 - 7 years

Posted 297 days ago

This job is no longer available.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope’s mission is to “turn hope into reality.”  Focused on eliminating cancer and diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health.  Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success.  Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

Under general supervision of the Senior Executive Director of Information Solutions, the incumbent will actively participate and work in a highly collaborative fashion with the Office of Philanthropy staff to influence job roles and organization structures to drive faster adoption on all systems and business process improvement initiatives through training and change management techniques. The incumbent, will execute strategies that support the shared vision of the Preparing Our People initiative. This effort includes supporting the Philanthropy team to realize our goal of excelling as a highly collaborative, efficient, and creative team. The Sr. Business Analyst will help implement a cultural adherence to personal accountability, shared success, and a commitment to professional growth.

Specifically, under the direction of the Senior Executive Director, the incumbent will be responsible for understanding Philanthropy’s business domain, documenting its processes and assessing the business model’s integration with technology. This includes developing and maintaining a repository of organizational and tactical objectives, process documentation, department/unit metrics and key performance indicators. Routinely review and analyze business processes, workflow procedures, and job functions to provide insight and suggestions for improvements. Leads and participates in medium to large system related projects to develop a business case during project initiation, identify business needs and develop functional requirements as well as assist in change management strategies for adoption of new systems or system enhancements and upgrades throughout the system’s project life cycle. In addition, create prototypes for system design and develop testing validation requirements for system testing.

Business Analysis

  • Serves as functional and technical consultant on new products, system enhancements and upgrades.
  • Maintain repository of organizational and tactical objectives; develop process documentation, department/unit metrics and key performance indicators.
  • Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; abstract up from low-level information to a general understanding; and distinguish user requests from underlying true needs.
  • Maintain in-depth understanding of stakeholder’s business and program needs, which will allow for proactively offering business process improvements and solutions to improve efficiency.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
  • Be the liaison between the business units, technology teams and support teams.

Project Management

  • Act as project manager for all aspects of individual projects (e.g., solution analysis, user experience design, information architecture and content strategy, front and back-end development, technical implementation, testing and quality assurance), serving as primary point-of-contact to stakeholders for related work.
  • Act as liaison with stakeholders and project team members regarding changes to scope and delivery dates, providing regular reports and project dashboards to leadership.
  • Establish relationships with stakeholders to determine project requirements, and create proposals that reconcile stakeholder requirements with service scope and ensure proper setting of expectations (e.g., project goals, scope, participant responsibilities, delivery dates, and governance).
  • Develop detailed project work plans, timelines and budget (if applicable). Maintain project assignments, monitor workloads, and resources to meet project requirements. Frequently reassess project scope to ensure projects are carried out according to established plan and budget.
  • Strong influence skills to align with stakeholders’ practices (project management, risk management, etc.), strategies (metrics, goals, outcomes, strategic priorities), and utilizing tactics (negotiation skills, triple constraint, business relationship management principles).

Product Management

  • Responsible for design, implementation and on-going management of the City of Hope Philanthropy program utilizing a variety of systems to build brand awareness and advocacy generating platforms to engage prospects, donors and advocates for City of Hope
  • Managing project interdependencies for various Philanthropy systems to optimize their delivery and make the most efficient use of resources and to improve adoption and communications.
  • Maintain high-level City of Hope enterprise system knowledge and expertise to serve as the primary Philanthropy point of contact for technical or functional requirements.
  • Maintain high-level Philanthropy industry knowledge and product expertise to assist in supporting Office of Philanthropy fundraising programmatic needs.

Technical Aptitude

  • Actively participate in design, development and testing of the Philanthropy project lifecycle.
  • Provide technical direction and best practices to be followed by the team.
  • Mentor, train, and act as SME to software engineers and business analysts, where needed.
  • Lead the technical analysis, design, development, testing, implementation and post-implementation support of Philanthropy’s systems.
  • Participate in or lead projects to upgrade or enhance Philanthropy’s systems.

Customer Service

  • Build sustainable relationships and trust with key stakeholders through open and interactive collaboration.
  • Superior communication skills, i.e. confirm all commitments made to customer in written form following an interaction and delivery of commitments in a timely manner.
  • Approach each engagement with an above and beyond mindset.

Serve as a role model for the Office of Philanthropy

  • Participate and model vision, culture and change implementation throughout the Office of Philanthropy and City of Hope.
  • Participate in search committees, task forces, and other special projects.


Position Qualifications:

  • Bachelor’s Degree in Information Systems, Business, Computer Science or related discipline.
  • Experience may substitute for minimum education requirements.
  • 5+ years of business analysis or consulting experience with Non-Profit organizations.
  • 5+ years of project management or consulting experience.
  • 5+ years of experience in Use Case diagramming, Business Process Mapping, Sequence and Activity diagramming, and UML required.
  • Project lead responsibilities for at least two (2) large multi-user system implementations.
  • Comply with IIBA (International Institute of Business Analysts) standards and PMI (Project Management Institute) standards.


  • Excellent verbal communication skills.
  • Excellent written communication skills.
  • Excellent public speaking skills.
  • Excellent customer service skills.
  • Interface with customers at all levels. 
  • Manage and coordinate multiple tasks simultaneously. 
  • Creative ability to develop new ideas.
  • Instruct/train others.
  • Superior judgment.
  • Ability to deal with confidential matters with tact and sensitivity.


  • CBAP (Certified Business Analyst Professional) from IIBA
  • PMP (Project Management Professional) from PMI
  • Blackbaud CRM, Luminate Online, Classy, Tableau, and Jira