Senior Benefits Consultant

Willis Towers Watson   •  

New York, NY

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 184 days ago

This job is no longer available.

Senior-level position within the Willis Towers Watson Metro Mid-Market Health & Benefits practice, providing strategic relationship management and consultative services to clients. Works closely with client service and production team to coordinate effective and efficient delivery of client services. Leverages advanced skill set and employee benefits knowledge to design and place insurance services and benefits. Uses understanding of clients’ needs to expand business opportunities and further solidify client relationships.

Design and manage all aspects of the placement and service of employee benefits for Willis Towers Watson Clients including but not limited to:

• Manage the implementation of new clients
• Develop program design based on client objectives
• Counsel clients on short- and medium-term strategic planning
• Make recommendations for improving effectiveness of policies and practices, such as strategic planning with clients
• Communicate current trends and advances in each coverage area
• Prepare and analyze benchmarking data for clients
• Demonstrate general knowledge of mergers and acquisitions benefits issues
• Provide detailed analysis of impact of changes delivered by carrier or TPA
• Resolve day-to-day escalated service issues, including eligibility, billing, and claim issues
• Provide consistent client service and answer client policy and coverage questions
• Follow up with clients and other internal employees assigned to the account on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties notified
• Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
• Coordinate legal review of SPDs, contracts, and legal documents to ensure compliance
• Answer compliance questions (with the help of National Legal Resource Group) and plan interpretation questions (conference calls, meetings, etc.)
• Coordinate 5500 filings information with Willis Towers Watson Government Center
• Manage implementation and maintenance of various Willis Towers Watson products
• Manage policy checking and delivery
• Manage the Renewal/Marketing Process
• Develop & cultivate strong client relations with C-level clients and win client confidence
• Support client retention ratio at or above the WTW North American average
• Develop & cultivate strong carrier relationships to enhance Willis Towers Watson’ position in the market place
• Communicate advanced knowledge of Willis Towers Watson Value Proposition and Health & Benefits products & services to support new business
• Identify opportunities to grow account book, i.e. drive additional sales to existing clients
• Mentor Client Service Staff
• All other duties and project work as assigned

The Requirements


• Bachelor’s degreerequired
• Eight or more years of insurance industry experience related to servicing accounts
• Five or more years of analytical work related to employee benefit programs preferred
• State Life and Health license
• CEBS, GBA, PHR, CLU or equivalent a plus
• Advanced knowledge of: 1) insurance products, 2) bid preparation & analysis, and 3) problem claim resolution, specifically including:
• HMO, PPO, and Indemnity forms of Health, Dental, and Vision plans
• Consumer-driven healthcare, wellness, disease management, and current trends
• Regulatory environment of employee benefits plans
• Life (term, permanent, etc.), LTD, STD, and state-required disability plans
• Expert level knowledge in two or more functional areas
• Underwriting concepts experience
• Funding concepts experience
• Excellent verbal & written communication skills
• Advanced presentation skills
• Project management skills
• Ability to influence and negotiate
• Computer skills, including proficiency with MS Word, Excel, and PowerPoint, as well as Internet navigation