Senior Backend Engineer ( Ruby on Rails) at UserTesting in Vancouver, BC

Job Description

UserTesting is seeking a senior back-end engineer for its API Ecosystem team. which is working to turn manual processes into automated or self-service interfaces for our customers internal and external. This role affords an opportunity to exercise existing expertise and to grow with UserTesting as we expand internationally and technically. The CSE squad’s objective is to deliver a world class customer experience through:

Automation: Whenever possible, we should automate work through heuristics and/or AI/ML

Self Service: When appropriate, we should make it easy for customers to control their experience with UserTesting themselves

Tools: When necessary, our customer facing team members should have the best possible tools at their disposal

That might mean partnering with fraud-detection services, enhancing data access controls for internal customers, or building workflows both in the product or in a new administrative application.

About UserTesting:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

UserTesting will continuously invest in your education with a reserved and generous budget and the tools necessary to do the job the right way. We also provide unlimited paid time off.

About the Customer Success Enablement Team

The focus of the Customer Success Enablement squad is on identifying internal processes that could be exposed to our customers for their own control, automated, or simply removed. We will be partnering with internal users to build better administrative tools, enforce richer security paradigms.

In addition, we work to enhance the customer’s ability to solve their own problems by building new workflows that make sense in the context of our platform, or by liaising with our machine learning development teams to eradicate the problems entirely.

What We Have Ownership For:

The existing and future internal administrative interfaces, including compliant data access control for customer data

Simplifying or removing workflows for our internal users

Empowering our customers by building elegant self-service workflows

Building integrations that enhance customer experience in our product, like partnership with our community portal

What We’re Looking For:

Knowledgeable in Ruby/Rails

Significant experience working with GraphQL.

Experience separating services from an existing monolith.