Overview & Responsibilities
Rackspace is recognised as a company of experts, delivering world-class cloud service and a superior support experience on the world’s leading technology platforms. As part of our managed cloud strategy we are seeking an experienced and accomplished AWS Specialist Solutions Architect to fill key a position within our specialist pre-sales team.
AWS is one of the fastest-growing cloud platforms in the world, and the core mission of this role is to engage with our customers and prospects to provide pre-sales architectural advice and thought leadership for our supported workloads running on the Amazon platform. This role will as be working closely with our internal Application Architects to design and maintain good practice blueprints for leading commerce and content applications, such as Oracle Commerce (ATG), Hybris, Magento, Sitecore, and Adobe Experience Manager (AEM).
This is an excellent opportunity for an experienced pre-sales or technical professional confident in AWS. The role is customer facing, working closely with business and technical influencers, IT Pros, and Rackspace partners in understanding the technical strategy, competitive differentiation, and value proposition of our solutions. The role also enables you to interact with the team that develops, deploys, and operates our AWS and DevOps based offerings.
The right candidate for the role will have multiple years’ experience with cloud platforms like AWS. You have served as a subject matter expert in designing and migrating applications to live in the cloud. We are looking for the top talent in the industry, highly-skilled in complex cloud deployments and adept at the design and implementation of complex platforms.
Your engagements will see you working directly with customers and prospects as well as supporting existing Solution Architects. Each engagement will see you understanding our customers and prospects specific public cloud needs, and require you to understand complex applications that may sit across a multitude of service models and technologies.
You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.
ROLES AND RESPONSIBILITES:
Educate customers of all size on the value proposition of managed services on AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Capture and share best-practice knowledge amongst the AWS technical and partner communities.
In collaboration with the sales and pre-sales teams, drive revenue growth across a broad set of customers
Act as a liaison between customers, sales, service engineering teams, and support.
The ideal candidate for this role will have a deep understanding of Cloud Computing – IaaS, PaaS and SaaS. In addition the right candidate will have the following skills:
Deep expertise in the AWS components & APIs
Expert working knowledge of Operating Systems (Windows and Linux).
Advanced knowledge of databases (SQL Server and MySQL)
Advanced knowledge of relevant web services, mail, backup, and application monitoring
Good knowledge of networking fundamentals
Good knowledge of server hardware
Good knowledge of application developments using Agile, and DevOps good practices
One or some of these would accreditations be advantageous: AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator – Associate, CCNA, VCP.
Can present concepts in authoritative and clear manner to customers through white boarding, presentations and proposals
Tenacious problem solver, will own issues until full resolution
Ability to create wow / delighter moments with customers
Effective with time management and expected deliverables
Exceptional communication skills; both written and verbal with great attention to detail
Have experience in providing mentoring for team members and Sales Representatives
Negotiation and objection handling skills
BUSINESS & COMMERCIAL EXPERIENCE :
You should have varying degrees of experience (subject to level) in some or all of the following areas:
5+ years’ experience in public cloud based infrastructure design
3+ years’ experience in technical pre-sales
Experience leading technical workshops exploring requirements and mapping solutions.
Provide authoritative advice to internal and external stakeholders with regard to terms of service within a contract
A high level of business awareness and commercial acumen
Have experience with developing ‘win themes’ and customisation of value propositions to client needs and write technical responses to bids (RFPs & RFIs)
Able to evangelise disruptive proposals when necessary