Senior Applications Support Analyst - HR LEAD

Sanford Health   •  

Fargo, ND

Industry: Healthcare

  •  

Not Specified years

Posted 55 days ago

This job is no longer available.

Design, plan, organize, or direct orientation and training programs for employees or customers. Trains others on methods, tools and techniques for supporting multiple applications. Assist in the creation development, implementation, evaluation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions either in-person and/or virtually. Positive attitude and excellent customer service skills are expected. Ability to communicate professionally/diplomatically across integrated teams and diverse audiences, both verbally and through written communication. Must have good interpersonal skills. Promotes and participates in a team approach, and can work independently. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficiency with the Microsoft Office 2016 suite, and presentation software required. Knowledge of multimedia tools, creation of training materials, software development, or web-based applications preferred.

The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept. Possesses and maintains a broad knowledge of healthcare information systems and applications. Utilizes analytic skills and experiences to investigate and resolve or escalate support issues.

Conducts, supervises and monitors training sessions. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Researches, analyzes and makes recommendations for application workflow improvements. Establishes and documents standard operating procedures. Monitors the creation and maintenance of support documentation or on-line training courses.

Performs installation, conversion, and maintenance of healthcare information system and applications. Works with outside vendors. Works with project leaders using project management principles to achieve specific outcomes. Reports up to date project status to leadership regularly. Resolves technical and functional application issues using analytical skills. Creates and analyzes reports created using various reporting mechanisms.

Skillful and flexible at managing change. Project management, critical thinking, problem solving and strong communication skills are essential. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Experienced with MS Office software suite. Willing to travel to off-site facilities and training/certification sessions. Advanced knowledge of specific application components. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.

POSITION RESPONSIBILITIES

Trains others on methods, tools and techniques for supporting multiple applications. Applies data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components. Receives, verifies and dispatches the full spectrum of service requests. Illustrates problems, opportunities and methods for improving existing business processes. Design, plan, organize, or direct orientation and training programs for employees or customers. Develops live and media-based instructional programs using proper training methods. Monitors effectiveness of supportprocesses; recommends improvements. Plans, estimates, staffs, organizes and monitors significant projects. Troubleshoot program and system malfunctions to restore normal functioning. Provides day-to-day application support; handles updates, problems and failures.

DEPARTMENT DETAILS

QUALIFICATIONS

Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.

Three years of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification

testing.