Senior Applications Consultant – Application Support Engineer Lab IT Support at Capgemini in Boston, MA

Role Description:

L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:

• Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues…)
• User Administration (User creation, access, check on validity of user accounts…)
• Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications…)
• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates…)

Qualification:

The person must come from IT Departments ( R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).

Skills:

21 CFR Part 11

Manual Testing, Qualification process

LIMS basics, CDS basics