Senior Application Support Engineer

5 - 7 years experience  •  Information Services

Salary depends on experience
Posted on 11/16/17
Spokane, WA
5 - 7 years experience
Information Services
Salary depends on experience
Posted on 11/16/17

Position Summary

This is a high-level position responsible for supporting and enhancing Ecova’s business application systems. The individual will be the technical lead for a team of support engineers and business partners to resolve incidents, fulfill service requests, mitigate performance issues. Through personal drive, individual will master Ecova application operations and architecture. 

Role Description


• Act as the Technical Lead for IT Applications Support to business partners by responding to Incidents/Requests.
• Drive for root causes to major incidents and recurring application support concerns.
• Ensure business applications are operating appropriately by responding to, directing team, diagnosing, troubleshooting, and resolving issues.
• Provide 1st tier application support to business partners and escalate issues as appropriate.
• Recommend and make improvements to procedures, processes, and tools used to complete service requests and resolve issues.
• Provide superior customer service to business partners by working collaboratively with other members of IT.

Other Responsibilities:

• Develop and test applications in VB6, C#, and 3rd party systems.
• Deploy working software to test and production environments.
• Perform peer-reviews and quality assurance tests as needed.
• Provide on-call support for applications on a rotation and as an ongoing escalation point.
• Perform other work related duties as assigned.


Role Competencies

• BA/BS in Computers Science or related field; or equivalent combination of education and experience
• 6 years performing Operations/Application support and development within an IT department or business unit setting.
• Strong Leadership/directive skills
• A strong customer focus.
• A desire to help people accomplish their tasks.
• A consistent enthusiasm and positive attitude at work.
• Ability to diagnose and troubleshoot basic technical issues.
• Ability to consistently put team goals above individual goals.
• Ability to communicate effectively over variety of mediums including face-to-face, phone, and e-mail.
• Ability to develop applications in VB6 is strongly preferred.
• Ability to develop applications in C# is strongly preferred.
• Experience with SQL and Microsoft SQL Server.
• Experience with XML, XSLT, and XPath is preferred.
• Experience with EDI formats such as 810 and 811 is preferred.
• Experience with Seeburger Business Integration Suite is preferred.
• Experience with source control systems. Previous experience with SVN and TFS is preferred.


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