Senior Application Developer

North American Communications Resource   •  

Virtual / Travel

8 - 10 years

Posted 240 days ago

This job is no longer available.


As a Senior Voice Solutions Engineer, this position works with customers deploying Cisco UCCE/PCCE/CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.

Essential Functions

  • Gathers requirements and designs complete contact center solutions for various Cisco contact center products, including: Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
  • Provides direction to a technical team to ensure consistency and interoperability between solution components
  • Discuses, designs, and develop contact center call flows and complex self-service IVR applications
  • Designs Voice User Interface (VUI) logic for ASR applications
  • Provides high quality written documentation for all application requirements, designs, validation and as-built
  • Performs reporting assessments and conduct training and/or mentoring sessions
  • Updates and enhances documentation templates
  • Describes, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research
  • Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training

Required Qualifications

  • Requires a BA or BS Degree, preferably a technical degree
  • Eight or more years of experience in Contact Center Application Development or applicable industry experience
  • Excellent written and verbal communication skills
  • Exceptional client relationship skills
  • Ability to work in a delivery environment that involves structured processes and flexible timelines
  • Strong experience with a major programming language like Java or C#
  • Experience with SQL query and stored procedure development
  • Experience with Web Service development
  • Experience with a disciplined development methodology and release management process
  • Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours

Desired/Preferred Qualifications

  • Cisco Certifications are preferred
  • Experience with Cisco UCCE/PCCE/CVP and UCCX
  • Experience with UCCE options such as Cisco's Outbound Option
  • Experience performing Cisco UCCE Script Design and Deployment
  • Experience with a diagramming tool like Visio, Matlab, LabView, etc.
  • Familiarity with Eclipse IDE
  • Familiarity with Web Development
  • Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus
  • Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.)