Senior Analyst, Equipment Service

JM Smucker Company   •  

Orrville, OH

Industry: Food & Beverages

  •  

5 - 7 years

Posted 165 days ago

This job is no longer available.

KEY RESPONSIBILITIES

  • Design and create business intelligence that can be used by senior management for decision-making, develop strategies and provide forecasting.
  • Work closely with field service, service operations and finance teams to develop proper analysis and suggestions regarding service operations trends and strategies.
  • Focus on integration of enabling technology, common systems, practices, and strategies within the service delivery model to reduce cost, and improve customer satisfaction.
  • Develop and maintain intelligence dashboards for Service Operations.
  • Develop technical documentation for all Service Operations systems and databases
  • Provide Tier 1 technical support to the field for all Service Management systems
  • Be a key partner with the service management team to ensure system improvements are planned and tested for the field service organization.
  • Develops, reviews, and edits requirements, business processes, and recommendations related to proposed solutions
  • Understand and provide functional specifications and system design specifications
  • Performs other miscellaneous duties as assigned.

                                  

SELECTION CRITERIA

Experience & Education

  • Bachelor's Degree is required
  • 5+ years of academic or professional experience using MS Office tools, financial modeling tools, and other reporting methodologies.
  • 4+ years of experience with SQL
  • 2-3 years Business Analystexperience creating, developing and analyzing reporting to drive process improvements, increase customer service levels and reduce costs.

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