Senior Advisor, PLM

Ciena   •  

Ottawa, ON

Industry: Telecommunications


5 - 7 years

Posted 29 days ago

Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

What will you do at Ciena?

Provide expertise and direction instrumental to the definition, development, marketing and sales of Ciena’s Packet Networking market offerings. This position would report into the Ciena Product Management (PLM) organization and help develop Ciena’s comprehensive end to end Packet solutions

Position can be remote located in North America


  • Responsible for life cycle management of the portfolio and all business planning functions necessary to meet profitability objectives.
  • ~20-25% travel required including international (e.g. customer visits, trade shows, cross-functional meetings, etc.)

General Activities

  • Examine industry trends, customer requirements and feedback as well as competitive offerings to prioritize product functionality and jointly develop feature content and release schedules.
  • Provide Packet solutions expertise to support internal Ciena organizations (e.g. Sales, Marketing, Network Services, etc.)•
  • Provide market and technical expertise in the area of Packet Networking, with a strong emphasis on end to end solutions comprising organic and partner products
  • Define and develop end to end solutions and requirements for applications such as Mobile Backhaul, Data Center Interconnect, NG Access and Aggregation, NG Metro Core, Business Services, Residential services, CDNs etc.
  • Develop market positioning strategies, based on the vision and drive market share growth against the incumbent vendors. Appropriately apply available market data, customer and internal feedback as well as analyst assessments to the development of product strategies that meet the market need
  • Develop the necessary business cases, pricing strategies and discounting guidelines that support product positioning in the target markets. Manage the revenue, sales forecasts, gross margin and profitability of the product line consistent with Ciena’s business objectives.
  • Develop and/or assist in the development of applicable sales tools (e.g. external presentations, data sheets, competitive analyses, etc.)

Collaboration with stakeholders

  • Support Sales in Engineers in response to customer RFPs
  • Work with engineering, manufacturing and sales to develop new products or enhance existing ones.
  • Work with product PLMs in defining Packet specific product requirements
  • Work with the SDN SW PLMs, to define Packet specific applications and services
  • Partner with product PLMs in the solution launch process for new platforms and product line extensions (i.e. new feature releases)
  • Assist sales in product presentations, capturing customers, assessing products to meet customer needs and in preparing detailed product specifications and proposals.
  • Serve as a key interface between engineering and Sales/customers
  • Prime relationships with third party vendors required for complete system solution.

Areas of impact
Function as a focal point to align product design with supporting groups, manufacturing and marketing towards a common goal.


  • Technical background with the ability to understand a wide variety of technologies, standards, and product applications
  • Strong knowledge of Packet networking, as it relates to Tier-1/2/3s, MSOs, ICPs and Data Center operators – an expert understanding of the architectures, use cases, products, trends, and competitive positioning is required
  • Superb communication and presentation skills.
  • Flexible, able to handle multiple tasks with minimal supervision. Ability to lead by example.
  • Ability to communicate highly technical matters to non-technical individuals.
  • Strong insight into competitive philosophies and strategies
  • Expert Knowledge in IP, MPLS, Segment Routing, EVPN, and Carrier Ethernet
  • Strong knowledge of emerging packet and software technologies such as Segment Routing, Network Function Virtualization and SDN Management.
  • Working knowledge in OTN, Optics, DWDM, network management, design tools and OSS’s preferred
  • Experience in traditional Telco and MSO segments with Government, R&E, CDN and Enterprise experience would be a bonus.
  • Strong interpersonal skills required.
  • Strong packet software background with an understanding of best practices and software life cycles
  • Self-motivated leader that works well with a virtual team or individually as necessary
  • Personable, interacting well with potential customers and co-workers ona global basis.

    Technical degree (BSEE minimum) and 5+ years technical experience in telecommunications or data networking

  • Experience: Product management and product introduction experience (2 years) preferred.


Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

A distinct way to work

Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.

What you can expect from us

  • You will receive notification of your successful application
  • Successful applicants will be contacted by Talent Acquisition for an initial discussion
  • If suitable you will be considered for the short list and our formal interview process